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Form of workAbout The Continental Sorrento
Having undergone a monumental restoration, The Continental Sorrento has reopened as the preeminent leisure site of Australia. A multi-faceted offering caters for a broad range of patrons, bringing a piece of luxury to everyone. The development stretches across 4000m2 of hospitality space which includes the Conti Bar, Beer Garden, Beach Rd Promenade, The Atrium restaurant and bar, Barlow cocktail bar, Scott Pickett's signature restaurant - Audrey's, multiple function & events spaces, and an opulent pool deck.
The Continental Sorrento, in conjunction with the Scott Pickett Group, delivers world class food, beverage and customer service setting a new benchmark for excellence in the hospitality industry.
About Team Conti
We all know that in hospitality it is not only what you do, but who you do it with that counts. We are a passionate team of professionals that are truly invested in our people's success and believe in leading our teams from the front. We value courage, alignment, visibility and a caring approach. It is our purpose to create the environment in which our people feel proud & inspired to deliver amazing experiences.
About Your Role
We are looking for Team members who are genuinely invested in delivering exceptional guest experiences.
The Event Supervisor - Operations, will be responsible for the effective execution of all events at The Continental Sorrento, with Senior Management & Events Team support.
Key Responsibilities:
- With the managerial support from our Event Operations Manager, oversee the planning, coordination, and execution of weddings, corporate events, and special functions, ensuring all aspects meet or exceed client expectations.
- Manage & execute the BEO & relevant budgets (labour), timelines, and resources to ensure efficient and successful event delivery.
- Lead and supervise the team of Event floor staff (of which you will be one - this is a hands-on role), bartenders, servers, and other team members, fostering a positive and collaborative work environment.
- Coordinate with various departments within the hotel, such as Events Kitchen, facilities, and audio-visual, to ensure seamless event operations.
- Conduct post-event evaluations to gather feedback, identify areas for improvement, and implement enhancements for future events.
Qualifications:
- Previous experience in event planning and/or coordination, preferably in a high-end hotel or hospitality setting.
- Superior FOH experience.
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Excellent interpersonal and communication skills, with the ability to work successfully with clients and internal & external stakeholders.
- Leadership qualities and experience in managing a team.
- Proficiency in event management software and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
About the Offer:
- Extensive career progression opportunities
- Access to accredited training programs
- Mentorship and development from industry leaders
- Staff accommodation to assist with relocation, for approved applicants
- Extensive staff benefits and partnership program
About the Candidate:
- Previous experience in a similar Event Operations or FOH Managerial role is a must.
- Keen understanding of the operative requirements for weddings, corporate, and social events
- Ability to lead a team during event service, with confidence & successful time management.
- An understanding of service skills and the ability to prioritise guest requests.
- Capable of building effective relationships with guests and staff.
- Available and willing to work a rotating roster including weekends, public holidays.
