Housing Manager

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Housing Manager.

Location: Canberra, ACT

Contract Length: Start/End Dates: 8/04/2024 - 30/06/2024, with a possibility of extension

Pay Rate: $58.77 - $62.07/Hour + Super

Eligibility/Security Requirement: Successful applicant will be required to obtain a Cleared Police check

POSITION OVERVIEW

Housing Managers are responsible for the effective and efficient management of tenancies within their portfolio of properties. The role is responsible for engaging with tenants out in the field, within neighbourhoods and within properties. The core functions of the Housing Manager role are to ensure tenants are able to adhere to their tenancy agreements through the payment of timely rent, keep the property in good condition and contribute to the stability and cohesion of the surrounding neighborhood. Consistent online and phone communication and engagement is also a key requirement of the role.

Housing Managers manage properties in accordance with the Residential Tenancies Act 1997 and the Housing Commissioners Standard Terms, Attachment A. This includes conducting routine property inspections, management of debt owed to the Commissioner and client service visits to monitor property conditions and engage with the tenants to ensure that their tenancy is sustained. Housing ACT tenancy managers support tenants through the Public Rental Housing Assistance Program 2013 in relation to affordability and eligibility criteria.

WHAT YOU WILL DO

Housing Managers manage a portfolio of tenancies. They will actively engage identified and relevant community-based organizations and government agencies to assist vulnerable clients access wider support, where required, with a view to stabilize and sustain their tenancies in the long term.

The following job tasks and outcomes outline what you will do and achieve in the role under general direction:

• Delivery of high-quality customer service and targeted tenancy support.
• Extensive outreach and field work to conduct client visits in tenanted properties to ensure property standards are being upheld and provide maintenance support.
• Upskilling and mentoring of team members with a view to embedding best practice.
• Assessment of complex client needs and development of actionable strategies to sustain tenancies, match housing and wrap-around services.
• Field work to conduct client visits, ensure property standards are being upheld and provide maintenance support.
• Respond to written and verbal complaints, plans communication strategies and effective operational communications.
• Represent Housing ACT at various forums, advocate for complex clients and maintain collaborative internal and external relationships.
• Develop ideas for service improvement and operational change.
• Prepare, monitor, and track documentation.
• Manages and tracks files, analyze and interpret data, prepares accurate reports.

WHAT YOU REQUIRE

The following capabilities form the criteria that are required to perform the duties and responsibilities of the position.

Professional / Technical Skills and Knowledge

• High-level organizational skills, including a demonstrated ability to monitor and track data and information and instigate actions to remedy where necessary. This includes the ability to achieve operational KPIs.
• Experience and excellence in the delivery of high-quality customer service in both outreach and office-based settings.
• Ability to develop an understanding of relevant legislation, policies and procedures and the ability to apply these effectively in the workplace.

• Demonstrated commitment to work in accordance with, and uphold the Department’s Respect, Equity and Diversity Framework, the Directorate’s Work Health and Safety system and staff development and training.
• High-level organizational skills, including a demonstrated ability to effectively prioritize work, meet deadlines and to work both independently and cooperatively in a team environment.
• Well-developed interpersonal, communication (oral and written), negotiation, representation skills and the ability to prepare complex reports, case notes and correspondence.

• Relevant tertiary qualifications in Leadership, Management, Social Work, Community Development or a related field are desirable but not essential.
• Driver’s license is essential.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Neville Smith on 02 6268 9*** or email *************@chandlermacleod.com for further discussion.

Please Note – The due date for this submission is 28/03/2024.