Housing Support Assistant | Homes NSW | Housing Services

Housing AssistantHomes NSW | Housing ServicesDepartment of Communities and Justice
• Multiple Temporary Vacancies across the district
• Location: Maroubra, Miranda & Ashfield
• Opportunities for learning, development, and internal career progression.
• General Clerk Grade, Base Salary range $34,231 - $67,006 pa plus superannuation & annual leave loading
Your role
The Housing Assistant position is an entry level position where you will directly support the client service delivery team. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.
Your day may be busy responding to over the counter and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.
This is your chance to work in an area that prides itself on working together to grow housing opportunities that put people first.
What you’ll do
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.
What we’re looking for
Your day-to-day functions will include but are not limited to:
• Responding to over-the-counter face to face and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.
• Shared mail inbox management
• Processing financial transactions for invoicing/good receipts
• Manage client information to ensure confidentiality, accuracy and integrity
• Collating and distribution of incoming and outgoing correspondence
About you
• You are enthusiastic, engaging and passionate about delivering great customer service
• You are able to navigate multiple applications and systems
• The ability to be upskilled in various processes and software platforms excites you
• You have a team focused attitude but are also confident in taking initiative to work on your own
• You pride yourself on your time management and multitasking skills
• You are thorough and accurate with processes, showing great attention to detail
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).
Applications close 11:59pm AEST Sunday March 24, 2024
Got a question?
For more information about the role or what it’s like to work for DCJ, please reach out to Ashley Clinch via: Ashley.Clinch@homes.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to Robert Chiplen Via: Robert.Chiplen@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
Department of Communities and Justice