Address
Form of workHVAC Service Supervisor/Account Manager
About the business and the role
We are a Sydney based mechanical services contractor who specializes in the service and maintenance & project installation of commercial HVAC & BMCS systems looking to recruit a Senior Technician to our team.
Ideally we are looking to recruit a HVAC Supervisor who already has experience in a role of a team leader, Supervisor or Account Manager role. We are looking for someone that is able to step straight into the role and take on the buildings and tasks associated with them:
- Maintain a set of buildings with various clients and locations over Sydney (commercial buildings, as well as some residential towers and hotels).
- Manage approx. 3-4 technicians and apprentices under your supervision, overseeing, supporting and encouraging their development.
- Prepare and assist with planned maintenance schedules to ensure works are carried out on time by suitably informed and qualified technicians.
- Ensure technicians and apprentices complete paperwork and timesheets accurately and on time.
- Ensure all work is delivered to client expectations.
- Regularly liaise with existing and prospective clients to ensure service levels are meeting or exceeding expectations.
- Assist the Service Manager and the Operations Manager in building and maintaining strong relationships with Building Managers, and current and prospective clients.
- Prepare and submit quotes for works to profit guidelines.
- Keep accurate records and documents for customer service actions and discussions.
- Review staff performance and take ownership of employee issues, following any problems through to resolution.
- Maintain an orderly workflow according to priorities.
- Keep up to date with and adhere to WHSE policies that may change from time to time.
To be successful in your application for this role, you will have strong communications skills, attention to detail, desire to be part of a team to develop and improve the overall structure and quality of these buildings, willingness to work across the various clientele and sites. ARCTICK License, NSW Trade license and NSW driver's license.
