Ict Configuration Manager

Ignite are looking to hear from experienced ICT Configuration Manager for one of our federal government clients.The ICT Configuration Manager oversees the Configuration Management Database, ensuring accurate documentation and management of IT assets across their lifecycle, including portable assets and infrastructure. Their role extends to enabling efficient, effective, and secure IT operational and network operations, encompassing strategic and operational layers of IT service management.
Location: ACT
Duration: 12 months with 2x 12 months extension
Working Arrangement: Flexible working arrangements

Responsibilities: 

• Develop Configuration Management SOPs for all Configuration Items (CIs)
• Ensure controlled changes to CIs and IT infrastructure to minimize risk
• Implement procedures for Service Asset and Configuration Management (SACM)
• Maintain CMDB integrity through regular audits and compliance checks
• Provide accurate configuration data to support service management processes
• Develop training programs for IT staff on SOPs and procedures
• Regularly review and update SOPs for continuous improvement
• Utilize CI insights for capacity planning and resource optimization
• ITIL certification preferred, along with proven experience in Configuration Management
• Strong analytical, communication, and collaboration skills required

Required Skills/Experiences: 

• Experience implementing and supporting a Configuration Management Database (CMDB)
• Capability in developing and maintaining CMDB policies aligned with organizational objectives and ITIL best practices
• Significant experience managing functions within a Service Management platform, preferably ServiceNow
• Must be an Australian Citizen

If this role is of interest to you, please contact Sarah Plamio on 02 6113 7*** or please APPLY NOW
Closing Date: Wednesday, 10th of April 2024
Reference Number: 371202