Address One of our clients, Peppermint IT Pty Ltd, based in North Sydney, are looking for a skilled and experienced ICT Customer Support Officer. This is a full-time role for the right applicant.
Technical duties:
• Manages and supports Microsoft 365, Microsoft Azure, and Server Infrastructure.
• Strong understanding of Active Directory, Microsoft Office Suite, and other common business applications.
• Multiskilled on different Windows Servers and Cloud technologies such as Microsoft 365 and Microsoft Azure.
• Creating and maintaining of Microsoft 365, Microsoft Azure, and Server Infrastructure.
• Telephone and on-site support for business and home customers.
• Microsoft Teams and phone support.
• Knowledge of virtualisation technologies, remote desktop services, and mobile device management.
Main Responsibilities:
• Internal and external Customer Support and technical assistance to end-for all ICT issues via phone, email, or in person.
• Handle 1st-3rd level support issues via remote support/helpdesk and On-site support as required.
• Troubleshoot and resolve hardware and software issues.
• Install and configure computer systems and peripherals.
• Set up and install the new user environments with various applications and software.
• Assist in maintaining IT infrastructure and network connectivity.
• Keep up to date with technology trends and updates.
• Collaborate with other IT professionals to escalate complex issues.
• Maintain a positive and customer-focused attitude, monitor all customer managed services, and assist in resolution of customer ICT.
• Conduct user training on IT procedures.
• Guide customers in onboarding their business, solving issues and providing thorough instructions when utilizing Exchange Online, Microsoft 365, Office 365 Pro Plus, SharePoint Online, PowerShell, Active Directory, Microsoft Entra, Customer Experience, Technical Documentation creation, Technical Audits etc.
• Document all processes in company Knowledge base.
Requirements:
1. Education: Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft Certified Professional) are a plus.
2. Experience: Minimum of 3 years of experience in a service desk support role, or equivalent capacity.
Other Skills:
Customer-centric approach: Excellent interpersonal and communication skills with a strong focus on delivering exceptional customer service.
Problem-solving abilities: Ability to analyse complex technical issues, think critically, and develop innovative solutions.
Time management and multitasking: Demonstrated ability to prioritise and manage multiple incidents and service requests in a fast-paced environment.
Team player: Collaborative mindset, working effectively with cross-functional teams and stakeholders.
Professionalism: Strong work ethic, reliability, and commitment to maintaining confidentiality and data security.
Annual Salary: $72000 to $75000 + Superannuation
Only eligible and shortlisted applicants will be contacted.
