AddressCustomer Support Officer Port Macquarie
- Full time opportunity working 9 days per fortnight
- Port Macquarie, NSW
- Attractive salary plus 15.4% superannuation
It matters more at Hearing Australia
Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.
Your opportunity
As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:
- You’ll manage outbound service calls and dealing with inbound enquiries
- You’ll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds
- You’ll work daily with a computerised client data base and electronic appointment booking system
- You’ll also be responsible for a wide variety of administration tasks including data entry and records management
What you’ll bring
We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:
- Excellent communication skills with the ability and interest to develop great relationships with our client and general public
- Passion for providing exceptional customer service in every interaction
- Previous experience in sales, customer service or in a Call Centre – ideal but not essential
- Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business
- An ability to work with limited supervision & demonstrate initiative when managing day to day responsibilities.
- Confidence in using computers & learning new programs/applications
What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.
Why Hearing Australia?
There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:
● How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something
● Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special
● Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive.
What does that mean for you?
As Customer Support Officer, you’ll know that every day, your work is helping children and adults who need us. You’ll also enjoy a range of benefits, including:
- Additional 2 rostered days off each month for our full time team members
- Attractive salary package includes a generous 15.4% superannuation
- Flexible work arrangement opportunities to support work, personal and family
Let’s create the gold standard of hearing care
We will require the successful candidate to be willing to have a Police Check conducted (we pay) and must have rights to work in Australia. Hearing Australia is an Equal Opportunity Employer and embraced diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.
We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
