ICT Helpdesk Assistant

• Flexible Work: Embrace the flexibility of a casual role, allowing you to balance work with other commitments and lifestyle needs.
• Dynamic Role with Impact: Experience a varied role offering both technical challenges and the opportunity to make a real difference in the organisation’s day-to-day operations.
• Growth and Development: Benefit from continuous learning opportunities and professional growth in a role that encourages skill enhancement and career advancement.

The Opportunity:

As an ICT Helpdesk Assistant at Youturn, you'll play a pivotal role in empowering our staff through top-notch IT support. Your focus will be on providing first-line IT support, including Level 1 troubleshooting, maintenance, and technical assistance. You'll thrive in a dynamic environment that involves both office-based and onsite support, as well as remote assistance. Some of your key responsibilities will include: 

• Offer onsite and remote technical support, including handling calls, emails, and face-to-face inquiries.
• Logging all incidents and service requests on the company Service Desk portal (Zoho), ensuring timely follow-up and resolution.
• Imaging EUC devices (Desktop, Laptop and mobile devices) for deployment and receiving returned equipment.
• Collaborate with ICT professionals to determine and document technical solutions.
• Gathering information about ICT issues and providing a basic level of technical assistance to staff.
• Contribute to ICT projects, policy feedback, and team meetings.

What we're looking for:

• Troubleshooting Skills: Demonstrated ability to effectively troubleshoot and resolve issues with desktop OS, iOS, and various hardware & software.
• Microsoft Product Knowledge: Experience with Microsoft suite of products, particularly Office 365 admin centre, Entra, PowerShell, and familiarity with various applications.
• Experience using ICT Tools: Skill in setting up and configuring a range of ICT devices, including knowledge of mobile device management systems such as Intune.
• Customer Service and Helpdesk Experience: Demonstrated ability to provide effective help/service desk support both remotely and in person with a focus on user management and customer service excellence.
• Teamwork and Interpersonal Skills: Excellent ability to work as part of a professional team, maintaining strong interpersonal communication skills.
• Qualifications and Compliance: Holding or being eligible to apply for a ‘C’ class driver license, Blue Card, and Suitability Check.
• Cybersecurity Awareness: Basic knowledge and awareness of cybersecurity practices concerning ICT networks and associated technologies.

We’d love to meet you!
If you have the skills, experience and passion to fit our team, please take the next step and apply by submitting your resume and cover letter.

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. 

Closing date: Thursday 18 April 2024