AddressACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 41,500 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges, including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
\We are currently seeking a dedicated Service Desk Technician to join our expanding team in Melbourne CBD. This is an exciting opportunity to work with great stakeholders and contribute to our growing function.
As a Service Desk Technician at Acciona, you will be pivotal in delivering second-level support for computer systems, operating systems, applications, and mobile services. You will manage ICT incidents and service requests, ensure efficient installation and configuration of hardware and software, and collaborate with the ICT team locally and globally to provide superior support to our end-users.
Key Responsibilities:
- Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.
- Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products), and peripheral devices.
- Ticket Management: Monitor your ticket queue (requests and incidents), reprioritizing your workload to ensure resolution within defined SLAs.
- Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.
Key Competencies:
- Experience: Proven experience in a Level 2 role within a large matrix organization.
- Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
- PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.
- Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.
Why Join Acciona?
- Growing Function: Be part of a dynamic and growing team with opportunities for professional development and career progression.
- Great Stakeholders: Collaborate with a diverse group of stakeholders within a supportive and inclusive environment.
- CBD Location: Enjoy a convenient Melbourne CBD location with access to vibrant city amenities and excellent public transport links.
- Collaboration: Work closely with the wider ICT team in Australia and globally with our Parent Company to achieve optimal outcomes for end-users.
ACCIONA has been given the Top Employer 2022 & 2023 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies.
