Address
Form of work
SalaryPlease be advised that scheduled maintenance is to be undertaken on Saturday 23rd March 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.
Convenience Buttons:
ICT Service Desk Analyst
Salary:
Public Sector CSA Agreement 2022 - Level 2 - $70,432 - $75,516
Location:
Cockburn
Unit/Division:
Strategy & Emergency Management
Work Type:
Fixed Term - Full Time
Position No:
006618
Closing Date:
2024-03-25 4:00 PM
Attachments:
-
-
Temporary Vacancy
We currently have one temporary full-time position available for immediate filling until 27 September 2024 with the possibility of extensions and/or permanency.
This selection process may be used to fill other similar at level vacancies that arise within twelve (12) months. Applicants deemed suitable but not recommended may be considered for those roles.
About Us
As Western Australia’s leading hazard management agency, DFES performs a critical role coordinating emergency services for a range of natural disasters and emergency incidents threatening life and property.
By empowering our people, we create a diverse and capable organisation where we are united and supportive allowing us to work better together. It’s crucial that as a collective, our employees, volunteers and the general public have all the tools they need to safely and effectively manage emergency events.
To learn more about the Department and what we have to offer, please visit our website or follow us on LinkedIn .
About the Role
The role is responsible for providing initial information and/or technical assistance to DFES Staff to ensure they can access ICT services and resources required for their work. Where the level of advice or support required is high level, they will liaise with other resolver groups for resolution as required.
The ideal candidate will possess strong customer service skills, have excellent communication abilities, and a good understanding of ICT systems. It is desirable that the candidate is certified in ITIL (v3 minimum) and has experience working within this environment.
This role is pivotal in ensuring that support for ICT Services is accessible and simple. Sounds like you and want to know more? Then download the attached Job Description Form (JDF) or contact Zoe Thayre, ICT Manager Service Delivery on 9395 9965 or by email
Employment Conditions and Additional Information
DFES is an emergency services organisation and all employees may be required to work or travel outside of normal business hours to assist with emergencies.
If you don’t want to miss out on this great opportunity, Apply Now!
All applications must be submitted online, simply click 'Apply for Job', located at either the top or bottom of this screen and follow the instructions.
To apply for this position, please submit the following: * A statement of no more than two (2) pages outlining the key responsibilities and achievements you have had during your career in the context of the job description and selection criteria. Please provide examples to support your claims.
- A current comprehensive CV that clearly demonstrates your relevant competencies and experiences, including the names of two referees who can attest to your suitability to this role.
Please do not send your application to Zoe Thayre or seek her assistance with lodging your application.
If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used to provide reasonable adjustments. Please contact us at .
Please Note:
- All Essential Criteria listed in the Job Description Form will be assessed during the course of the selection process.
- Referees may be contacted at any stage during the process.
- Ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application online before 4:00pm (WST).
- Any late, emailed or proforma applications submitted will be rejected.
- An executive search may be undertaken as part of the recruitment to this role.
As well as a great salary and being a part of something rewarding with key networking opportunities, our employees also enjoy an amazing range of benefits which may include:
- Free 24/7 access to an on-site gym.
- Opportunities to assist during state wide emergency incidents.
- Great work/life balance through flexible working and leave arrangements.
- Long service leave after 7 years.
- Paid parental leave as well as other attractive leave options.
- Generous superannuation options with the Fire & Emergency Services Superannuation Fund. For further information
- Professional Career Development Opportunities.
You must be an Australian Citizen or hold permanent residency to be considered for permanent appointments or hold a working visa covering the term of the contract (proof must be provided with your application) to be eligible for this position.
National Police Certificate
A condition of employment for new employees of DFES is that a current National Police Certificate (less than 3 months old) is provided prior to commencement.
DFES Supports Diversity and Inclusion
DFES supports inclusion and diversity and advocates the value of inclusiveness where all DFES personnel are encouraged to contribute fully and are recognised and valued for their differences in an environment that is free from discrimination and the negative effects of bias, both conscious and unconscious.
People from culturally diverse backgrounds, Aboriginal Australians and people with a disability are encouraged to apply. DFES may prioritise recruitment decisions based on the Equal Opportunity Act 1984 (WA).
