ICT Service & Support Officer

About the Role Commencement February 2024 Level 1 position permanent ongoing position Full-time, 38 hours per week Our ideal person will be self-motivated, display initiative, enjoy working with students and have great communication skills.  The successful applicant will have a willingness to work within the School's Christian ethos and actively support the values and philosophy of the School. If you are passionate about IT and supporting people to achieve their goals,  then we encourage you to apply! Key Responsibilities Provide level 1 technical support as the shared first point of contact (Helpdesk) for all the School's user's ICT needs.  Achieve client satisfaction through the provision of reliable resolutions to ensure minimal disruptions to the classroom learning experience and work arena. Achieve KPI’s targeted at attaining reliable 1st level resolution and customer satisfaction through the prioritisation of tasks, fast resolution to problems and appropriate escalations. Assist in providing instruction and tuition to all levels of users and actively seek opportunities to engage with clients, with a view to continually building strong co-operative relationships with the department’s clientele. What we offer you We offer a supportive and engaging work environment with opportunities for professional growth. You will be working with a team that values innovation and creativity, and you'll have access to the innovative technologies and resources. A variety of leave schemes are available for Collegiate employees including a a Self-Funded Leave Scheme for business services employees and a range of special leave programs. Salary packaging and sacrifice options are also available. Tuition fee discounts for students attending Collegiate and our brother school, Hutchins. Subsidised parking (subject to availability) Professional development opportunities Collaborative community based on our shared purpose, values and vision Health and Wellbeing: Free use of the Collegiate Pool Access to free, confidential, and professional counselling is available through our Employee Assistance Program and our onsite School Chaplain Free flu vaccinations are offered to all employees each year Free on-site gym facilities are available for staff use What you need to be considered 12 months minimum in a desktop / laptop support role Strong technical support skills and a desire to help people utilise the technology at their disposal to its fullest extent Demonstrated experience across a wide range of technology, including Windows and iOS Proven desktop operating system support, strong preference given to MS environments Experience administering user and computer accounts within MS Active Directory iOS experience highly regarded The full list of selection criteria can be found in the role description which is located on the School website careers.collegiate.tas.edu.au  Remuneration $54,500 - $57,000 per annum Superannuation in accordance with the successful applicant's experience and St Michael's Collegiate School (General and Early Childhood Education and Care Staff) Agreement 2018. About St Michael's Collegiate School St Michael's Collegiate…
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