Address A great short-term opportunity to provide your technical expertise to the ICT team Your new company Local government organisation Short-term contract - 5-week engagement Full time 38 hours per week Start - As soon as possible Your new role As an IT Support Officer, you'll play a crucial role in maintaining and improving the IT infrastructure and proactively managing the City's software and hardware, licences, mobile, computer and technology assets.
Responsible for provide Level 1 to Level 3 technical assistance, troubleshooting, and problem-solving for end-user, as well as assisting with the maintenance, configuration, and deployment of hardware and software resources.
Primary end user support for all end-user computing hardware and application-related user issues.
Support and enhance organisational technology capacity by proactively maintaining an informed understanding of all active Helpdesk calls.
Create, maintain and delete user accounts - ensuring that security matrices and relevant protocols are maintained to ensure data integrity at all times.
Administration, support and assist to maintain the City's audio-visual equipment, fixed and mobile phone systems, multi-function devices and CCTV infrastructure, building security management systems and other technology as required asset register.
Ensure technology support meet business SLA's and KPI's.
Compile statistical data and reports relevant to Service Level Agreements and auditing requirements.
Administration, support and assist to maintain the City's audio-visual equipment, fixed and mobile phone systems, multi-function devices and CCTV infrastructure, building security management systems and other technology as required
What you'll need to succeed Demonstrated technical competence / experience with:
Managing Microsoft operating system and desktop applications in an enterprise environment.
Supporting Apple technology in an enterprise environment.
Microsoft 365 (Office, Teams, Exchange).
Microsoft Active Directory.
IP Telephony.
Mobile Device Management (Microsoft SCCM and Intune).
Managing multi-function devices/printers.
Generation of ICT ServiceDesk and security related services report. What you'll get in return
Short-term contract
Opportunity to work in the local government
Great team and culture
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to *************@Hays.com.au, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Please click here to apply.
