AddressAbout the Company
Our client, a global leading organisation who are the leaders of provider cutting-edge solutions that empower businesses to achieve their goals. With a strong commitment to excellence and customer satisfaction, our client has built a reputation for delivering exceptional IT support services.
As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing both Level 1 and Level 2 technical support to end-users, troubleshooting hardware and software issues, and delivering outstanding customer service.
About the role
As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing both Level 1 and Level 2 technical support to end-users, troubleshooting hardware and software issues, and delivering outstanding customer service.
Responsibilities
- Based in Perth - client a large mining organisation.
- 8 days onsite for a 12hour shift typically 6am-6pm and 6 days offsite. FIFO experience is desired.
- Operation desktop environment support
- Provision of 2nd/3rd level Desktop Support across multiple, regional mine sites
- Management of incidents and requests
- Experience in Microsoft support environment, SCCM and Intune
- Be visible to our customers on site. This includes regularly attending pre starts and getting to know the supervisors of particular areas.
- Ability to work autonomously and individually in remote mining areas with minimal supervision.
- Strong focus on customer service
- A driver's license is a must for this position, as you will be providing support to few sites.
Requirements
- Previous experience in a Desktop Support Analyst role, with Level 1 and Level 2 support experience.
- Strong knowledge of Microsoft Windows 10 and 11 and M365
- Familiarity with Active Directory, Exchange, and networking concepts.
- Proficient in troubleshooting hardware and software problems with Laptops, tablets, mobile phones
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and ability to work well under pressure.
- A customer-centric mindset with a passion for delivering exceptional service.
Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Sneha Singh on 0406 504 *** OR ***********@Akkodis.com
Joining Akkodis as a Consultant
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team
Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy.
"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds".
