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Form of workIT Support Engineer – Level 1
Liebherr-Australia Pty Ltd is a part of the Liebherr Group, which employs over 42,000 people, in more than 130 autonomous companies and 50 countries globally. Liebherr’s diverse and engaged workforce have been central to the company being recognized for innovative, quality products and customer-driven service. Liebherr’ s 50+ years’ experience, knowledge, and dedication to the highest quality and most reliable technologies means Liebherr is a respected leader and a trustworthy partner to industry.
As a key member of a small dynamic team and reporting to the IT Operations Manager, you will be responsible for providing essential technical assistance and exceptional customer service to end-users within the organisation on a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.
Key Responsibilities
- Provision of IT support services, Level 1 tickets
- Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues.
- Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Efficiently and accurately log, prioritize, and manage support tickets using a ticketing system
- Providing technical support to the branch (this may be in person or over the phone)
- Keep inventory of all equipment, software, and license users.
- Testing new technology and training users
- Active participation in the implementation of new IT solutions and services
About you
- 2 years Helpdesk experience preferred
- Degree qualifications in Information Technology or equivalent (preferred)
- Intermediate computer hardware and software installation skills
- Intermediate problem-solving skills
- Knowledge in the distribution and disposal of classified data/documents/devices
- Determining customer needs and establishing service solutions and forecasts
- Maintains a positive and optimistic attitude
- Communicates effectively and appropriately with others
Benefits
- Global Company – Job Stability
- Development and career progression opportunities
- Generous benefits, including 5 days bonus leave days, paid parental leave
- Corporate Health Insurance Discount
- Generous discounts for goods & services via our employee benefits program inc. Woolworths, JB Hi Fi, Rebel Sport etc
Diversity and Inclusion
Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
How to apply
Please apply via the link below.
Lisa-Davis
Human Resources Business Partner
Applications close COB 10th May 2024
Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application.
No agencies or third parties please. Emailed applications will not be accepted.
