AddressICT Support Engineer - Full Time - (Based in Epping)
Be a part of our IT success within a friendly and professional work culture.
UDL Group Pty Ltd is an award winning Grounds Maintenance and Commercial Landscaping company, and currently have Victorian offices located in Epping, Pakenham, Keysborough and Torquay. We have a great opportunity for an experienced ICT Support Engineer to join our team of 100+ employees and work on both established and newly awarded high-profile contracts.
Our success is built on the talent and enthusiasm of our people. We strive to create an inclusive environment for every team member to have a positive, enjoyable, rewarding, and long lasting work experience. Our culture is built around safety, innovation, team work and thoughtfulness. We are looking for someone who appreciates the diversity of our customers, contractors, and teams and who is confident to be a leader in our industry.
Due to our growing portfolio of commercial, residential landscape and natural resource projects, we have an outstanding opportunity for a passionate and energetic individual to join our business to support the demands of our IT space.
ICT Support Engineer Position Description:
The experienced ICT Support Engineer will join our technology team to support the build out of our existing infrastructure, hardware, software, and security, troubleshooting any issues as they arise. The ideal candidate for this position can prioritise mission-critical tasks and coordinate the construction and expansion of our systems, applications, and security so that updates and other maintenance tasks do not hinder daily operations.
Excellent communication skills to work on releases and change requests is key for this position, in addition to the exciting opportunity of automating and streamlining processes to reduce the potential for human error and improve efficiency within the business.
To be successful for this role applicants are to have solid understanding of:
· System administration
· User management
· Responding to IT requests via a ticketing system
· Providing technological support for multiple platforms
· Configuration
· Monitoring
· Developing
· Patching
· Data migration
· Installation of software & liaison with suppliers
· Ensuring security and integrity of platforms
· Creating & maintaining technical documentation
· Solid time management Skills
· Excellent trouble shooting skills
· Salesforce experience & expertise (desirable)
Experience required for this position:
- 5+ years’ experience in Systems Engineering and 2nd /3rd Level Support required.
- Extensive experience working in multi-site environments.
- Proven track record with systems support & detailed knowledge of the Microsoft family of applications (Active Directory, Intune, Group Policy, IIS, Terminal Server, SQL, Exchange, SharePoint, etc.).
- Experience creating automated scripts and software preferred.
- Relevant operational ICT security knowledge and experience.
- Understanding of ICT Security Risk Management and methodologies.
- Experience with cloud services such as Azure & AWS.
- Demonstrated experience in managing and maintaining TCP\IP based networking devices and appliances.
- Exposure to working within ITIL best practice environments.
Qualifications required for this position:
- Bachelor’s degree in Information Technology, Computer Engineering or related field required (master’s preferred) or equivalent experience.
- MCSA certification.
- MCSE certification is an advantage.
- A University Degree in ICT Security Engineering or similar is an advantage.
- DevOps/Automation experience is an advantage.
If you have the relevant experience for this position and consider yourself reliable, proactive, and hardworking, we would love to hear from you - click APPY NOW to take the next step in your ICT career!
Any questions? Please feel welcome to email People & Culture Coordinator: *******@udlgroup.com.au
