AddressAt BAE Systems Australia
- Do interesting work that MATTERS
- ENJOY what you do
- GROW your career
- Be YOU
We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.
Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.
About the OPPORTUNITY
We currently have a rewarding Desktop Support Engineer opportunity based at either Edinburgh Parks, South Australia or Melbourne, Victoria. Hybrid working arrangement and 9 days a fortnight full time working arrangements are on offer.
Reporting to the End User Computing Support Lead, you will be responsible for the support and maintenance of our desktop and application infrastructure. You will play a key role in providing analytical and deep dive resolutions to complex issues and escalations, ensuring that users are delivered a stable, secured and fit for purpose computing environment.
More specifically, you will
- Provide end to end issue resolution, level 2 investigation and root cause analysis of Windows desktop and end point devices
- Act as an escalation point for service requests
- Maintain a high level of system integrity and security compliance
- Provide guidance on computing concepts and troubleshooting techniques to customers and support teams
- Assist with the recommendation of hardware and software solutions for various projects and business deliverables
- Assist with the planning and implementation of Windows operating system patching and infrastructure upgrades
- Create and maintain support configuration documentation and standard operating procedures
About YOU
- Enthusiasm for customer support and promoting a high level of customer engagement
- Demonstrated experience in a customer focused environment
- Excellent level 2 and 3 troubleshooting skills and a consistent, analytical approach to problem solving
- Proven ability to support Microsoft desktop and business applications
- Proficiency with desktop automation, PowerShell and other scripting languages
- Experience with virtual desktop presentation infrastructure
- Confidence to manage priorities and work under pressure
We believe in hiring for potential, we know that some candidates hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply.
About US
You will be joining a workplace that truly cares about your wellbeing.
Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.
As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.
We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.
We are proud to be recognised as an employer of choice for women by WORK180.
As a member of the Circle Back Initiative we commit to respond to every applicant
To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au
Clearances
As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.
Further information regarding security clearances.
