Ict Support Officer (003264)

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We also recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

Up to 73.5 hours - flexible options available.

Duties

1. Provide high level of client support, technical expertise and fault diagnosis in an efficient and timely manner in accordance with Service Level Agreements.
2. Undertake analysis and support of tasks associated with hardware and software installation, maintenance and procurement.
3. Undertake tasks associated with the continual improvement of ICT Services, Business Applications and software applications including support, solution provision and assistance with IT projects and initiatives.
4. In conjunction with other members of the Information & Technology Services (ITS), contribute to the documentation and implementation of appropriate standards and procedures for ITS.

1. Actively foster productive partnerships with colleagues, clients and stakeholders to achieve positive results, including the provision of input to team initiatives involving the skills and development of client knowledge and education.
2. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Desirable Requirements

ICT related qualifications including industry certificates or progress towards qualifications gained through satisfactory completion of an appropriate course of study at a certificate IV level or above.

A current driver’s licence.

Download the Statement of Duties and any Associated Documents

SOD - ICT Support Officer - 003264.docx

SOD - ICT Support Officer - 003264.pdf

Short Application - FAQs.DOCX

Short Application - FAQs.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5607 or (03) 6270 5599.

For more information

Charlie Hamilton
Service Delivery Manager
charlie.hamilton@dpac.tas.gov.au
Phone: (03) 6232 7897