- APS Level 4: $72,973 - $82,080; APS Level 5: $82,085 - $92,201 (plus 15.4% super & allowances)
- locations: Canberra, Geelong and Melbourne
- permanent roles, full-time or part-time (flexible working arrangements available).
The Australian Bureau of Statistics is looking to fill multiple
ICT Support Officer roles in the Delivery & Support team of the
End User Computing (EUC) section within our Security and Infrastructure Branch.The ideal candidates are to be motivated people with skills in fields such as ICT support and infrastructure support. The roles are best suited to people who would work well in a virtual team environment, have strong problem-solving skills, show initiative and curiosity and are able to work flexibly to agreed priorities and deadlines.These roles are primarily office-based and not suited to working full-time from home. The positions involve working in virtual teams across the country.About the roles
ICT Support Officers in the Delivery & Support team are versatile and responsibilities include:
- Provide onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers, mobile / smart phones, tablets). Some examples of products supported are Windows 10/11, Citrix and Microsoft Office Products.
- The management and distribution of the physical ICT laptop and desktop fleet, including updating asset registers. (ServiceNow).
- The configuration and support for networked MFD’s. (Papercut).
- The provision and support for ICT assistive technologies.
- Facilitation for office refits and moves of the ICT End User hardware.
- Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling. (ServiceNow).
The team works closely with other
End User Computing Section teams, other ABS Business partners, application development teams and strategic vendors to deliver an optimum user experience within a complex compliant security framework.What we are looking for (selection criteria)As an APS 4 or APS 5
ICT Support Officer in EUC you should have the following skills, qualities, and experience to:
- provide technical expertise in the delivery of project objectives
- achieve results within a project or business delivery team in a multi-disciplinary setting
- deliver outputs from supplied specifications using agreed standards and tools to achieve well-engineered results to ABS standard
- build and maintain relationships with stakeholders
- contribute to building the future culture of the ABS.
Experience supporting
End Users utilising Citrix and Microsoft Virtual desktops (Cloud based or On premise) and administering using Microsoft Endpoint Configuration Manager or Microsoft Intune would be advantageous.
How to applyPlease read the attached Applicant Information Kit for more information about the roles, the business area and the recruitment process.To apply you will need to upload your current resume, provide referee details and respond to the following:Please share one or two instances where you’ve demonstrated initiative, effective communication, and ICT skills while resolving an IT issue. Include details about the technical resolution and how you worked with relevant stakeholders.Maximum word limit is 500 words.Applications close at 11:30 p.m. (AEST) on Sunday 7th July 2024.
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