Connections Support Officer

We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

Two 12-month maximum term opportunities are now available in South East Water's Connections Team! If you're passionate about providing high quality customer support to customers, through online, email and phone communication, then this is the perfect role for you!

The primary role of the Connections Support Officer role at South East Water is to investigate and process applications relating to Sewer, Drinking and Recycled Water servicing conditions and to provide expertise and direction to customers to ensure the protection of South East Water assets under the current water and sewer servicing guidelines. The Connections Support Officer will contribute to processing multiple different application types including auditing a percentage of automated and non-automated applications.

Key responsibilities will include:

• Responsibility for the investigation of manual Single Residential Connection applications, including identifying and obtaining quotes to carry our Minor Sewer Alterations
• Contributing to processing non automated applications including Check Meter Agreements, Commercial Drain Alterations, Size Depth and Offsets and Property Sewer Plans.
• Providing technical advice to customers and other business areas relating to Sewer & Water servicing requirements, asset protection.
• Auditing percentage of automated and non-automation applications
• Management of online functions, including tapping and meter bookings.

To be successful in this position, you will have the below qualifications, skills and experience in a similar role:

• Excellent communication skills both written and oral.
• Detailed knowledge of the Sewer Servicing Guidelines and Water & Metering Guidelines.
• Knowledge of Water (Estimation and Sewerage) Regulations 2014 along with the design and /or construction of water and sewerage facilities.
• Sound analytical and computer skills
• Experience working within stringent time constraints.

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
• 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
• A range of benefits, including free on-site parking and cultural leave.
• A great culture working in collaborative teams with strong work ethics.
• Career focused learning and development opportunities.
• The opportunity to be part of an organisation committed to environmental initiatives.
• Enjoy modern office facilities with panoramic beachfront views.

We do meaningful work, but how we do it is just as important. We're here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it's our people's collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we're all different, we still share a common goal to deliver healthy water for life.

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: *******@southeastwater.com.au

Click here to check out the position description. We're accepting applications for this exciting opportunity until Sunday 7 July 2024.

Visit southeastwater.com.au to learn more about us and how we serve our customers.