AddressAbout the company
Envirolab Group comprising Envirolab Services, MPL Laboratories and Labtec Auckland provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring and product formulation and agrichemicals.
We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry, and the general public by providing great service and quality.
About the role
We are currently accepting applications for the ICT Support position at our Envirolab Group laboratory in Chatswood.
This role is On-site (2.5 days a week) and will be offered on a casual employment basis to ensure the smooth operation of the company's technical infrastructure. The role's primary focus is to assist and facilitate the deployment and support of ICT systems and software for Sydney operations. However, occasionally, you may also be required to assist in supporting other sites remotely across the organisation.
Responsibilities include, but are not limited to:
- Providing Level 1 & 2 technical support to end users for hardware, software, and network issues.
- Monitoring, logging and assigning Tickets in ITSM (Manage Engine) )
- Installing, configuring, and maintaining computer systems and applications
- Managing user accounts, permissions, and access rights
- Documenting technical procedures and providing training to users when necessary
- Resolving technical problems related to desktops, AV, laptops, printers, and mobile devices.
- Maintaining an inventory of IT equipment and managing procurement processes as needed
- Staying updated on technological advancements and recommending improvements to enhance efficiency
- Identifying and action opportunities to improve and update software and systems
- Work within the IT Budget and report on performance where required
- Maintain Workplace Health, Safety and Environment
- Cyber Security Awareness
About you
The ideal candidate will have:
- Tertiary qualifications in an IT related discipline
- Prior experience in providing IT support for both remote and on-site users
- Strong knowledge of Microsoft Windows and Office applications
- Ability to prioritise and manage multiple tasks effectively
- Excellent communication and interpersonal skills
- Adaptability and willingness to learn new technologies
- Understanding of ITIL framework or other relevant IT service management methodologies (preferred)
- Familiarity with active directory user account administration, antivirus solutions, and security protocols
- Demonstrated experience in resolving technical issues related to hardware, software, and network systems
As an employee of Envirolab Group, you will work in a highly supportive team environment with industry leaders. The business is client-focused and enjoys a great reputation across the industry. Working in a dynamic environment, you will actively contribute towards our success, while continuing to develop your career.
As part of the onboarding process, the successful applicant will be required to undergo a pre-employment test.
If you are interested in the role, please Apply today.
