Ict Support Specialist

Title: ICT Support SpecialistYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.Learn more about our business .The OpportunityThe ICT Support Specialist is responsible for maintaining a variety of training technology products for the client, maintaining a physical presence on the client site. The ideal candidate will have a strong background in Information Technology and simulation system operation and administration, with a clear goal of ensuring all IT training technologies are available for consumption when required.The ICT Support Specialist will engage with KBR customers, IT support agencies and other contracted entities, and a strong understanding of Defence operations and processes is critical to success. The position will report to the Senior Technical Professional and will assist with the maintenance of the contracted IT services.Our ideal candidate will have an understanding of training, quality processes, ITAR and/or secure data handling requirements. Experience with Learning Management System administration with an understanding of the commercial computer, simulator and training technology industry is also strongly desired.The key responsibilities of the role will include, but is not limited to:Provide administration services for IT systems including Local Area Networks (MS Server 2012, VMWare) and Learning Management SystemAssist in the maintenance of commercial training technology (Simulators/Virtual Reality) including defect reporting and tracking in support of training deliveryEvaluate in-service IT and simulation systems for efficiency and effectiveness to ensure alignment with contemporary best practices (ITIL)Develop and maintain procedural documentation to ensure consistency of system operationProvide subject matter expertise and advice in relation to technology-enabled solutions for training requirements and project processesWork with the client and external stakeholders to integrate systems into project operationsRespond and react to tasking when directed by Senior Technical ProfessionalQualifications, Skills and ExperienceEssential:Tertiary and/or vocational qualifications in an IT related fieldExperience in IT administration and/or simulation systems, and training technologyStrong analytical skills with the ability to interpret data, identify trends, and implement improvements.Effective communication and stakeholder management skills, both verbal and written.Experience in managing vendor relationships and contracts.ITIL Foundation certification or higher is preferred.NV1 Security clearance (with the ability to upgrade to NV2 if required)Desirable:Previous practical experience in delivering training utilizing simulation productsUnderstanding of defence systems, technologies, and industry regulations; familiarity with government contracts and acquisition processesBenefits of KBRA workplace culture certified as a Great Place To Work (Aus, India, UK & US)Flexible working conditionsCompetitive salary (including annual reviews)Paid Parental leavePaid Reservist leaveIncome protectionCorporate rewardsSalary packaging/Novated leasingDiscounted employee stock purchase plansFlu shots, skin checks and private health insurance discountsCareer development: Online learning, mentorship and career pathwaysIf you’re ready to shape tomorrow, let’s get started. Apply Now!KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.#LI-JAW