It Application Support Specialist

About Laing O'Rourke

Laing O’Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O’Rourke banner. The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport infrastructure projects, through to landmark buildings at the transport interface. Laing O’Rourke owns one of Australia’s largest plant and equipment hire company called Select Plant Australia. We know the right culture combined with purposeful technology will help us meet demand and deliver certainty for our clients. That’s the #powerofexperience.

About the role

We are currently seeking a IT Application Support Specialist to join our Corporate IT team in Sydney, NSW. This role offers great career prospects with a privately-owned tier 1 constructor and international engineering enterprise.

Key responsibilities

• Administer and configure ServiceNow modules, particularly focused on IT Service Management (ITSM) and Service Catalogue.
• Perform routine maintenance, upgrades, and enhancements to ServiceNow instances.
• Configure and maintain Dynamics 365 Sales modules to support sales team operations.
• Create and Maintain SharePoint online site collections, libraries, lists, and permissions.
• Monitor SharePoint usage and performance, ensuring optimal functionality.
• Maintain system documentation, including configurations, procedures, and user guides.

About you

• Proficiency in configuring and customising ServiceNow, including creating business rules, client scripts, UI policies, and workflows
• Experience customising Dynamics 365 including business rules, JavaScript, and workflow processes and Power Automate
• Experience administering supporting sites and users in SharePoint Online 
• Knowledge of HTML, CSS, and other web technologies
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills, with the ability to work independently and in a team environment
• Experience in ServiceNow, SharePoint, Microsoft Dynamics 365, C# not essential, but would be an advantage
• Must be able to communicate with and present to a variety of different audiences

Benefits

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.

Diversity & Inclusion

We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O’Rourke is proud to hold the Workplace Gender Equality Agency (WGEA) Citation - Employer of Choice for Gender Equality.

Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion

Applications from recruitment agencies will not be considered.