ICT Systems Support Officer

UnitingSA, established in 1919, upholds values of respect, compassion, and justice. With a team comprising over 1,000 devoted staff and volunteers, we provide essential housing, aged care, and community assistance, benefiting more than 12,000 South Australians every year. Our collective dedication nurtures empowerment, acknowledging the inherent value of each individual. Discover our vision and values:
Role Overview:
Join UnitingSA's Information & Digital Technology team as the ICT Systems Support Officer! Drive daily operations, provide user support, manage systems, and ensure a secure computing environment. Handle incidents, configure users, administer security, support LAN/WAN, manage desktop equipment, and oversee software.
Key Responsibilities

• Provide ICT support to UnitingSA staff per policies, and procedures.
• Log all tasks in the job ticketing system
• Maintain UnitingSA user accounts in Active Directory and M365.
• Microsoft Exchange management tasks
• Multifactor setup and management for end users
• Assist in ordering, configuring, installing, and decommissioning equipment.
• Provide all customer service in a respectful, courteous and helpful manner
• Complete tasks accurately, in an efficient, effective and timely manner

Skills & Experience:

• Managed a busy help desk/service desk, gaining practical experience.
• Installed, supported, and maintained hardware/software in intricate Windows, LAN, and Server setups, resolving issues.
• Utilised tools like Active Directory, Group Policy, DHCP, and Printing Services in Windows Server environments.
• Demonstrated proficiency in Windows 10/11, MS Office, and M365 on Desktops.
• Administered Microsoft Exchange, handling user management tasks.
• Provided exceptional customer service with adept skills.
• Communicated effectively and actively listened to users' needs.
• Advanced problem-solving skills across diverse hardware and software applications.

In return, you will work in a passionate and motivated organisation where you can see firsthand the positive difference you make in the lives of our community’s most vulnerable. We believe in developing and investing in our team and providing work/life balance through flexible work arrangements.
What we offer:

• Salary packaging offering up to $15,900 tax-free pay annually
• Competitive salary based on experience
• 5% Annual Leave Loading
• Strong commitment to personal and professional development
• Comprehensive Employee Assistance Program
• Additional perks including discounted health insurance

For a confidential discussion, please contact Michael Bevan, Manager ICT Support Services on 84402123.
For further information, a full job description can be located on our website: ?
Our goal is to enhance workforce diversity, catering to diverse client needs and promoting equal job opportunities. We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, mature-aged individuals, and people with disabilities. Explore our Reconciliation Action Plan at: .
Our employment screenings vary based on role requirements and may involve DHS Working with Children Check, DHS NDIS Worker Screening Check, National Police Clearance, and employment reference checks. These measures ensure we recruit individuals who align with our standards.
If you are inspired to make a positive difference and would like to be considered for this opportunity please apply now. Applications close Friday 5th January 2024.
Please note, UnitingSA retains the right to close this advert earlier upon identifying a suitable candidate.
Our application process is mobile-friendly for your convenience.