Iga Hampstead Road Shop Manager

Key Responsibilities:

1. Team Leadership: Lead, motivate, and mentor a team of employees to deliver exceptional customer service and achieve sales targets.
2. Operational Management: Oversee day-to-day operations of the store, including opening and closing procedures, staff scheduling, and ensuring compliance with company policies and procedures.
3. Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining a clean, organized, and well-stocked store, resolving customer complaints promptly, and fostering a positive shopping experience.
4. Inventory Control: Manage inventory levels, conduct regular stock checks, and coordinate with suppliers to ensure adequate stock levels while minimizing wastage and shrinkage
5. Safety and Compliance: Ensure compliance with health and safety regulations, food safety standards, and other relevant legislation.
6. Promotions and Marketing: Plan and implement promotional activities, special events, and marketing campaigns to drive sales and increase customer engagement.
7. Continuous Improvement: Identify areas for improvement and implement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
8. Community Engagement: Build positive relationships with the local community, participate in community events, and support local initiatives to promote the store's brand and reputation.

Qualifications and Skills:

• Previous experience in retail management, preferably in the grocery or supermarket industry.
• Strong leadership and team management skills with the ability to inspire and motivate others.
• Excellent communication and interpersonal skills.
• Solid understanding of retail operations, including inventory management, merchandising, and customer service.
• Strong analytical and problem-solving abilities.
• Knowledge of relevant legislation and regulations governing retail operations.
• Proficiency in Microsoft Office applications and retail management software.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays