Address
Form of workAbout us
Are you looking for a career with endless opportunities? There’s more to us than banking.
We’re P&N Bank. We’re proudly based in Western Australia and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia.
Our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences.
P&N Bank has 14 branches serving members across Perth, Mandurah and Bunbury, alongside a vibrant Perth Head Office and Contact Centre.
About P&N Group
P&N Group is represented by P&N Bank in WA and BCU Bank in New South Wales and southeast Queensland. With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future.
About the role
What will you bring?
Along with excellent communication and customer engagement skills you will ideally possess:
What we can offer you
There’s life at work, and life outside of work – and we understand that.
P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
To help you live your best life through work, we offer an extensive range of employee benefits.
At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.
If you need assistance or require flexibility to be able to fully participate in the application process, please email us at recruitment@pnbank.com.au
To find out more about what it’s like to work us, visit https://www.pnbank.com.au/about/careers/
The closing date for applications is 11th April 2024.
Are you looking for a career with endless opportunities? There’s more to us than banking.
We’re P&N Bank. We’re proudly based in Western Australia and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia.
Our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences.
P&N Bank has 14 branches serving members across Perth, Mandurah and Bunbury, alongside a vibrant Perth Head Office and Contact Centre.
About P&N Group
P&N Group is represented by P&N Bank in WA and BCU Bank in New South Wales and southeast Queensland. With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future.
About the role
- Answering/making calls, responding to enquiries and working to resolve issues through exceptional customer service
- Holding quality conversations, identifying opportunities to review our range of financial products and services, ensuring we meet the individual financial needs of each of our members
- Actively participating in regular coaching and team meetings
- Contact Centre operating hours are 8am to 6pm Monday to Friday, and 9am to 5pm on Saturdays so you will need to be able to work shifts during our opening hours.
What will you bring?
Along with excellent communication and customer engagement skills you will ideally possess:
- Extensive customer service experience with a passion for exceeding customer expectations within an outcome focussed customer service environment
- Experience in Banking/Financial Services environment, including insurance preferred.
- Demonstrated flexibility, willingness to learn and adaptability to change
- Demonstrated ability to work under time pressure and with multiple systems
What we can offer you
There’s life at work, and life outside of work – and we understand that.
P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
To help you live your best life through work, we offer an extensive range of employee benefits.
- Work for a national multi-brand, customer-focused organisation
- Enjoy flexible work arrangements
- An incentive scheme for exceptional performance
- Be supported with leadership and professional development
- 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
- Generous discounts on home loans, personal loans, insurance and other banking products and services
- Up to two weeks’ additional purchased leave per year
- Two days’ paid volunteer leave each year to use with a community partner of your choice
- An Employee Assistance Program
At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.
If you need assistance or require flexibility to be able to fully participate in the application process, please email us at recruitment@pnbank.com.au
To find out more about what it’s like to work us, visit https://www.pnbank.com.au/about/careers/
The closing date for applications is 11th April 2024.
