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Form of work
SalaryWe are Australia’s leading provider of professional resume writing and cover letter services, committed to empowering individuals in their career journeys. We are seeking a dynamic and results-driven Inbound Sales Customer Care Member to join our team. If you have a passion for sales, a customer-centric approach, and the ability to guide clients through our exceptional resume writing services, we invite you to apply.
Note: We do not do cold calling this role is driven by customers calling us!
About the role:
As an Inbound Sales Consultant your responsibilities will include, but not limited to:
- Handling a high volume of inbound calls, emails and website chats from existing and new customers.
- Delivering exceptional customer service to customers.
- Data entry for accurate maintenance of our customer database.
- Discuss product options, benefits and features and complete sale process with customers.
- Handle consumer communication enquiries and providing them with a highly personalised experience throughout.
About you:
- Proven experience in Inbound Sales, preferably within the services industry.
- Strong ability to convert a customer’s inquiry into a sale.
- Excellent verbal communications skills.
- Ability to confidently engage and build strong relationships with our.
- Self-motivated with a positive attitude.
- Motivated to achieve targets and goals both individually and within a team environment.
- Proficiency with Microsoft Office and relevant computer software and hardware.
- Strong organisational skills and attention to detail.
- A team player who works to meet and exceed daily and weekly sales targets through consultative selling techniques.
- Ability to think on your feet.
What we offer:
- Attractive hourly rate; $30.00 + bonuses + superannuation.
- Full paid training and induction provided.
- Ongoing training and development programs (internal & external).
- Working for one of Australia’s leading service providers.
- A company experiencing strong growth and expanding internationally.
- Collaborative, innovative and engaging culture.
- A fun and productive environment.
Don’t delay - apply today!
