Information Systems Support Analyst

• Tax-free benefits: Up to $18,549 of your income tax-free through salary packaging
• Purposeful work: Use your skills and experience to make a meaningful difference.
• Professional development: Benefit from opportunities for career growth and skill development
• Permanent full-time position: Enjoy job stability and security with full-time work

Lutheran Homes Group (LHG) is a leading not-for-profit provider of residential, home care, and retirement living services for senior Australians. Our dedicated team of almost 1000 employees and volunteers work tirelessly to deliver personalised support and care to more than 1,600 South Australians. We believe in empowering our consumers to live their lives with dignity and choice every day.

At LHG, we are committed to providing the highest quality care to our consumers. We constantly innovate and nurture our staff to ensure we remain at the forefront of best practice in the industry. We take pride in our rich tradition and history, and we strive to grow while maintaining the values that define us. Join us in our mission to make a positive difference in the lives of senior Australians.

As an Information Support Analyst, you will play a crucial role in our IT department, providing essential level 1 and 2 technical support to ensure the smooth operation of our Information Systems. This multifaceted role involves troubleshooting hardware and software issues, active involvement in network management, and responding promptly to service tickets. Collaborating closely with the IT team and other departments, you'll be at the forefront of resolving technical challenges and contributing to the implementation of innovative IT solutions that align with our organisational goals.

Key Responsibilities:

• Address hardware and software issues to maintain optimal system performance.
• Actively contribute to network management and security protocols.
• Provide prompt and effective responses to service tickets, ensuring minimal downtime.
• Collaborate with cross-functional teams to resolve technical challenges.

Are you passionate about technology and like problem-solving? We are looking for a driven individual with a background in information technology, computer science, or related fields. This role offers an amazing opportunity for growth and exposure to all parts of a thriving organisation, including:

• Working with IT team members and key stakeholders across our sites to identify, plan, and implement IT process enhancements.
• Supporting transformative projects, system updates, and the roll-out of new technologies.
• Develop and update documentation for system configurations, IT procedures, and user guides to improve technical support and user training.

• Work with passion and purpose to drive positive outcomes in an inspiring and stimulating work environment
• Utilise your skills and experience to make a real difference in the lives of senior Australians
• Receive coaching and mentoring from our experienced managers who are invested in your growth and development
• Unleash your potential with opportunities to learn and grow within the organisation
• Collaborate with a team of like-minded professionals in a supportive and empowering environment

To apply or to see a detailed position description, please click ‘Apply Now’

Kindly note that to be considered for the position, you must complete the one-way video as this is an integral component of our screening process.

Applications close: Friday, 15 March 2024

Candidates may be shortlisted and interviewed prior to the closing date so apply today!

Please note we are not accepting recruitment agency applications at this time.