AddressWE are currently seeking an experienced Level 1/2 Support Consultant to help drive the business through their next phase of growth. This position will support the on and off site IT support functions of a range of clients from large education providers to sole traders and everything in between.
To be considered we are seeking applicants who have an ability to provide a wide range of support services to clients and have the ability to make decisions autonomously.
In addition, the following skills, attributes and experience would be highly regarded;
- At least 2 years experience in technical support role
- IT experience in multi server, multiple sites, and multiple domain environments.
- Demonstrated experience in supporting MS and O365 services (Exchange Online, SharePoint Online, One drive, MS Teams)
- In-depth knowledge of Windows and Mac OS environments
- Experience with hardware troubleshooting and upgrades
- Experience with backup technologies (On Prime and Cloud)
- Experienced in providing step by step technical help (written and verbal both)
- Intermediate Networking skills - Routing/switching/wireless
- MSP experience and/or experience with supporting schools is highly advantageous
- Highly developed problem-solving capability
- Exceptional interpersonal and communication skills
- Exceptional organisational and work management skills, in particular the ability to meet objectives and produce deliverables within agreed timelines
- Ability to obtain working with children check
- Car/License required for onsite field work
Key Responsibilities:
- First Point of Contact: Act as the primary point of contact for all IT-related enquiries via phone or email, addressing or escalating client queries as necessary.
- Onboarding/Offboarding: Efficiently manage the onboarding and offboarding processes for users, encompassing the setup and removal of hardware, software, and access rights.
- Email Account Management: Create, modify, and delete email accounts on both cPanel and Office365 platforms, ensuring proper configuration and access.
- Troubleshooting: Address common IT challenges, guiding users through step-by-step solutions and escalating more intricate issues to higher-level support when necessary.
- Documentation: Diligently maintain up-to-date records of all interactions, problems, and resolutions in the Job Management System.
- Continuous Learning: Stay updated with new technologies, software updates, and best practices.
- This position will be offered as full time permanent with an attractive salary package to be negotiated based on previous experience.
