Help Desk & ICT Support (Information & Communication Technology)

Carbonelle is a medical managed IT provider that has offices in both Melbourne and Sydney. The company has been serving the medical industry since 1995.

We specialised in delivering a complete range of ICT and telecommunication services.

It’s our mission to provide a stable, reliable and easy to maintain solutions to all our customers.

Our work environment is designed to foster collaboration, creativity, excitement and success.

About the Position:

We are looking for an experienced and energetic ICT Technician to play a vital role in our business to support, project manage and enhance our IT support and maintenance services, both on premises and on cloud.

Responsibilities will include but not limit to:

• Provide ICT Help Desk support to all customers.
• Trouble shoot all desktop / printing / scanning problems.
• Manage Routers and Firewalls.
• Provide support for PC / Server / Apple Mac / smart devices.
• Provide support for Windows AD / DNS & Virtualisation.
• Provide knowledge transfer to customers.
• Provide accurate problem resolution with thorough and clear documentation.
• Maintain case/issue history within our helpdesk.
• Provide onsite service & training for customers.
• Provide support on VOIP solutions.

To be successful in this position, the candidate will need to have: 

• Min 1-2 years' experience in technical support & desktops experience.
• Basic knowledge of networking concepts and troubleshooting.
• A Certificate III or equivalent in Information and Technology.
• Sound knowledge in Microsoft virtualisation / VMware.
• Experience in server backup solutions.
• Good knowledge in Data Networking including LAN, WAN, / Active directory, VLAN, firewalls, routers & network switches.
• Ability to communicate with colleagues and customers at all levels with a can-do attitude.
• Good written skills including report writing.
• Cybersecurity knowledge and experience.
• Knowledge and IT technical skills in the following disciplines: Microsoft Office, SQL database management, Security & networking experience.
• Ability to prioritise your works.
• Ability to report to all level.
• Ability to follow procedures and generate procedures as job changes.

In return, you will receive on-job training and gain hands-on technical skills & experiences.

You must have a VIC driver class C license and your own vehicle.

You must also be an Australian citizen/resident or hold a valid Visa to work in Australia.

Please email application to jobapp@carbonelle.com.au with reference “Melbourne IT Support Application”.

• For information about our company, you may visit www.carbonelle.com.au.