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Form of workOur client aspires to be Australia’s most trusted bank and leading purpose driven business. Their purpose is clear – to inspire and empower customers to use their money to create a world where people and the planet thrive. This diverse and hands-on role will play an integral part in the Infrastructure team and the broader IT team, supporting and driving multiple deliverables and projects.
RESPONSIBILITIESProvide administrative maintenance, monitoring and support across the infrastructure stack both within the bank as well as systems & services hosted with 3rd parties
Candidates expected to be hands-on with service desk tickets.Emphasis on doing rather than managing or project tasks.Approximately 70% of workload related to ticket tasks.Tasks may include service level 2/3 escalations.Participate in planning and the implementation of migration to cloud technologies eg: O365, Exchange Online, Mobile Device ManagementEffectively triaging and troubleshooting escalated infrastructure issues as well as day to day management of incidents and service requests
Working closely with Information Security in managing and monitoring security patching for Desktops and Servers and Endpoint Security, OS hardening
Providing proactive contribution to the banks projects and initiatives
Create and maintain systems documentation, configuration information and reporting
Availability to work outside business hours and with occasional local and interstate travel to meet operational requirements
Participation in on-call rotation within the team.KEY BEHAVIORAL REQUIREMENTS Strong customer orientated mindset, understanding the impact of change and being empathetic to customer needs
Self-sufficient and independent but knowing when to ask questions and when to escalate issues
Strong sense of ownership, responsibility and accountability
Advocate for best practice balanced with a proactive and pragmatic approach
Always looking at challenges in a positive manner as opportunities
Forward thinking and collaborative in nature
Strong emphasis on team first ethos with a willingness to get involved when needed
Able to manage conflicting deliverables and priorities to achieve agreed deadlines.SELECTION CRITERIAMandatory must have:3 Years as a systems engineer across infrastructure and cloud based environments
Experience in 0365 planning, implementation and support
Experience with Windows Server, Active Directory, VMWare,CloudExperience with Microsoft technologies (AD, GP, DHCP, MFA, SCCM, ADFS, DFS, Azure, Hyper-V, O365, PowerShell)Demonstrated experience ExchangeDemonstrated experience in infrastructure design
Tertiary qualification in IT and/or equivalent relevant experience
Full working rights – Must be an Australian Citizen or Permanent Resident Desirable / Highly RegardedExperience and competencies in cyber security
Microsoft server certification (MCSE, MCSA)Commitment to the bank’s values and purpose
Competencies in monitoring services
Citrix ExperienceExperienced in ITIL with attention to Change ManagementExperience in Remote Access Technologies
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