Infrastructure Services Officer

Please be advised that scheduled maintenance is to be undertaken on Saturday 24th February 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.
Convenience Buttons:
Infrastructure Services Officer
Division: Business Services
Position No: Pool Ref COM3524
Salary: Level 4, $87,712 - $92,057 pa + Super - PSCSAA 2022
Work Type: Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Location: Fremantle
Closing Date: 2024-03-01 4:00 PM (YYYY-MM-DD)
The Department of Communities is Western Australia’s major human services department that brings together vital services and functions that support individual, family and community wellbeing. We support many Western Australians, with a focus on some of the most vulnerable people in our state. The job we do is rewarding & challenging.
This is an exciting opportunity to contribute to achieving our common goals, which make a positive difference in our communities.
About The Opportunity
As an Infrastructure Services Officer, you will assist in the maintenance and administration of the Department's Cloud and Collaboration services including Video Conferencing, and the Microsoft Teams platform. You will provide support, diagnose and resolve incidents; and provide operational support by monitoring and maintaining these services.
You will also be exposed to:

• Microsoft Teams Telephony and Contact Centre Software.
• Network management, including the deployment of new technologies such as Starlink.
• Contract management.

This position works within the Infrastructure Services business unit, which is an innovative and agile team; and plays a key role in managing and maintaining the Department’s hybrid cloud services to ensure availability, currency and performance of core Infrastructure Services to support the systems and applications used by the agency to deliver frontline services to the WA community.
Currently, there are three (3) permanent opportunities in the team, available for immediate filling.
Want to know more?
We encourage you to review the attached Job Description Form (JDF) or contact Boyd Robinson, A/Manager Infrastructure Services, on 0409 394 294 or via email .
Excitingly, suitable applicants will be placed in a pool from which appointments may be made for this or similar future vacancies (temporary and/or permanent) that arise within the next 12 months across the Department of Communities.
Why Join Communities?
Working with the Communities can be both personally and professionally rewarding whether you are working in a front-line role or a corporate role. All our staff contribute to achieving our common goals, which make a difference in the lives of vulnerable children and families in our communities.
Communities offers you career progression, variety, access to comprehensive learning and development, and great employment conditions. Some of these benefits include:

• An attractive and competitive salary plus, 11% superannuation, full employer contribution, which will increase to 12% by 1 July 2025
• 4 weeks annual leave, 3 days additional public sector holidays, 15 days personal leave per annum
• Access to flexible working arrangements, such as but not limited to, alternative work locations or home-based work, subject to business needs
• Free access to a confidential employee assistance program for you and your family, which includes psychology and counselling services
• Professional development opportunities and study leave/assistance
• 17.5% Annual Leave Loading

Visit our to find out about our full range of benefits and why Communities is an incredible place to work!
Sounds like you? Join our Team!
Don’t miss out! Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only: * A current resume/CV.

• A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the Job Description Form (JDF) and Work-Related Requitements (Selection Criteria).
• An application form (for hard copy applications only).

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact our friendly Recruitment team on .
Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.
Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.
In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click .
Equity and Diversity
The Department of Communities embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women and youth.
If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact HR Recruitment. If you are an Aboriginal person who would like assistance with your application, please contact on 13 64 64.
Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.