Infrastructure & Support Coordinator

Employment Status: Permanent Full-time
Days & Hours of Work: Monday to Friday, totalling 38 hours per week
Competitive Salary: Band 8 - $126,017 to $135,948 p.a (dependent on experience) + 11% superannuation
Location: Corporate Centre in Sandringham, with the flexibility to work from homeAbout Us:We are a passionate organisation, connected in our shared goal to be 'sector leading' in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.About the Role:The Infrastructure and Support Services Coordinator is responsible for leading the continuous improvement of Council's information services support function to maximise service availability, service quality, performance and service support whilst maintaining a focus on system integrity and security.The role requires a strong customer focus and ability to lead, motivate & Support the teams to deliver exceptional end user experience. This is achieved through the provision of technical support, planning, project delivery and advice to users across multiple locations, platforms and technologies.You will be responsible for:

• Leading the IT Infrastructure Technical Team & Service Desk
• Monitoring Performance and Security of the Bayside IT Systems
• Planning and Delivering Infrastructure and Technical Projects.
• Monitoring Capacity and Budget for IT Licencing & Software

Key Selection Criteria:To be successful in this role, you will bring the following skills and competencies:

• Relevant Tertiary Qualification along with at least five years relevant experience in an IT environment working in Infrastructure, System Administration and Networking roles
• Demonstrated experience managing cross-discipline teams and fostering collaboration
• Demonstrated experience in service delivery with a proven record of a “Customer First” approach
• Demonstrated experience in implementing & managing cloud-based IaaS, PaaS and SaaS solutions & contracts
• An outcome focused self-starter with excellent interpersonal, verbal and written communication skills who is able to both effectively lead and work within a team
• Demonstrated ICT Transformation and strategy implementation experience with a focus on continuous improvement

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check
• Provide or obtain an employment-based Working with Children check

What we can offer you in return:

• A work life/balance through flexible and hybrid working arrangements
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
• Dedicated Staff Wellbeing programs, events and gym membership discounts
• Learning and development opportunities so our people can grow and thrive
• A Parkland surrounded office that is only short 500m stroll to the beach
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel
• A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.How to apply: * To discover more about the role and responsibilities review the Position Description

• Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role
• Click Apply to submit your application.
• If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager

Applications close: Sunday 28 April, 11:55pmPlease note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.If you would like to learn more about this opportunity or have any questions, please contact Julian Adler, Chief Information Officer on 03 9599 4349 or via email jadler@bayside.vic.gov.auBayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.