AddressJob Description:
Essential Job Functions: • Analyze business processes and assist in identifying optimization opportunities to enhance customer and client experience. • Participate in process improvement initiatives under the guidance of senior team members. • Collect and analyze performance data to evaluate customer and client satisfaction. • Support the implementation of process changes and enhancements. • Collaborate with team members to ensure project success. • Document process modifications and improvements for future reference. • Communicate process-related insights and recommendations to stakeholders. • Stay informed about industry trends related to customer experience and process optimization. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role • Proven experience in business process services and data analysis • Experience in data-driven decision support • Proficiencies in data analytics and process mapping • A continuous learner who stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications (e.g., Data Analytics Professional, Six Sigma Yellow Belt) a plus
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
