Insights Analyst - 6 months contractThe CompanyA major Global Bank is looking to improve service and product offerings by understanding Customers enquiries, actions and behaviour's to deliver high impact and tangible insights and results. Working on a big Analytics project the team are looking for a proactive Insights Analyst to work within the product and customer insights space and join their amazing and high performing team.The RoleWorking with a passionate Insights Chapter Lead, you'll be participating in planning, forecasting, deep-dive portfolio & behavioural analyses and ultimately providing intuitive and actionable insights to improve business functions and customer experience.You'll be well-versed in data discovery and manipulation, and have the goal of transforming business requirements into analytical approaches and insights.Key Responsibilities
- Manage reporting & analytics work streams which aim to use reporting, monitoring and predictive analytics to optimise process performance
- Use complex data and tools to understand aspects of process performance and explain performance trends to senior stakeholders and business partners
- Utilise data visualisation techniques to powerfully convey insights and facilitate data discovery
- Drive a culture of continuous improvement and innovation within business units to improve service, reduce costs and manage risk within appetite
- Min 2-3+ years' experience in development of insights, metrics, evaluation and modelling.
- Good experience with querying languages (eg. SQL, SAS) or other data mining and manipulation tools.
- Experience in building predictive analytical models (eg. Python) a big plus.
- Experience with Tableau for effective data visualisation
- Good communication skills and experience working with senior stakeholders and turning business problems into meaningful insights.