Insurance Broker

Marsh McLennan

Providing world-class resources with local touch. Serving our clients, colleagues, carriers, and communities. Acting with integrity and respect.

We bring together experts from across our four global businesses — Marsh, Guy Carpenter, Mercer and Oliver Wyman — to help make organizations more successful and societies more resilient.

What is in it for you?

• Interesting and diverse client portfolio.
• Leading training and development program.
• Professional environment where your career path really matters and is supported in our global organisation.
• Rewarding and collaborative team environment.
• Genuine flexible work life balance.
• This is a full-time permanent role. We will count on you to:
• Effective communicator: This is key to excellent client service and delivering on our client-first principles, so you will need to have strong interpersonal skills and be able to communicate clearly and professionally in all situations.
• Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers.       
• Analytical: Analyse complex information, evaluate risk, and provide advice and solutions to clients.
• Develop and maintain a sound technical understanding of all major classes of insurance and specialist services which the Company offers to its clients.
• See the importance of details and getting the small things right: A high level of attention to detail is essential for ensuring accuracy in policy documentation, as well as for identifying and mitigating potential risks.
• Develop and maintain a sound understanding of the core aspects of relevant Insurance and related legislation. What you need to have:
• RG146 Tier 1 Insurance Broking Compliance qualification.
• Diploma of Financial Services (Insurance Broking) highly desirable.
• 3+ years’ experience in a similar role.
• Sound knowledge and application of broking principles, insurance products and service. These apply to general insurance products and services.
• Clear and effective communication skills.
• Developed negotiation skills.
• Ability to work autonomously within a multi skilled team.
• Ability to work under pressure, prioritise workload, meet deadlines and good time management skills.
• Client Service – excellent delivery of technical, administrative, and consulting support to internal and external clients.
• Change – awareness of environmental, financial, regulatory, and social factors affecting company and clients’ operations and business and knowledge of internal company technological and product capabilities.
• Commercial Acumen - an in-depth understanding of factors impacting on the delivery of services by the Company.
• Planning and Organization – development and implementation of courses of action for self and others to ensure that work is completed efficiently and on time.
• Drive & Self-Motivation - demonstrates a willingness to take on increased responsibilities and displays the ability to act independently_._

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 👍🏼 Adoption and Success Management
  

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems