Insurance Investigation Case Officer - Work From Home - Victoria

Vendor Management Australia Pty Ltd (VMA) has vacancies for suitably skilled and qualified people to undertake roles as Insurance Investigation Case Managers in both full-time and part-time roles. 

As a Insurance Investigation Case Manager you will be able to conduct professional, ethical, and evidence-based desktop investigative inquiries with policy holders and other relevant parties, effectively manage external investigators and forensic experts and deliver recommendations which are always established in accordance with the Rule of Law and with the application of Procedural Fairness.

The Role:

You will Work from your suitable home office, with all working equipment provided.

Duties will include, but are not limited to: 

• Reviewing claim documentation and planning relevant investigative inquiries to determine the legitimacy of claims
• Establishing verbal “versions of events” with policy holders, third parties, witnesses
• Conducting Desktop Investigations including conducting recorded interviews with Insured, Third parties and witnesses. 
• Instructing external investigators and forensic experts
• Reviewing all evidence gathered to determine the status of the claim and outcome
• Facilitating the delivery of the claim outcome when appropriate.

Investigation License:

Ideally you will be the holder of a current Investigators Licence that permits you to work as an Investigator in Victoria, or you will have submitted your licence application recently and are awaiting approval.

Your Skills & Attributes:

• You must always embrace the concept of valuing customer service excellence.
• You must have strong verbal and written communications skills, including letter writing skills.
• You must be polite and empathetic and able to speak to customers from all walks of life.
• You must have experience working as part of a Team, and relish being a Team player.
• You must bring a continuous improvement attitude to your work. 
• You are committed to achieving and delivering Industry “best practice” in all that you do.
• You will have sound typing skills and be computer literate and able to manage multiple software programs once trained appropriately.

Essential Attributes:

• A strong work ethic and able to work effectively in a responsible manner without the need for constant supervision.
• Honesty and integrity are essential in all that you do.
• Be results driven and timely, accurate and decisive in your determinations.
• A resilient personality able to manage difficult conversations politely, always.
• You must bring a “can do” attitude to the role.

Your knowledge:

• Knowledge, previous experience and qualifications and skills in Insurance Investigations will be well regarded for this role.
• Legal experience, knowledge, training, or qualifications will be highly regarded.
• Knowledge of the commercial Insurance environment is desirable, not essential.
• You need sound analytical skills and must be able to filter facts and versions.
• Attention to detail and a keen mind are essential in this role.

Your Experience:

• Previous Insurance investigations, or motor or home claims management experience would be well regarded.

Employer questions

Your application will include the following questions:

• How many years' experience do you have in the insurance industry?
• What is your expected annual base salary?
• Are you the holder of a current Victorian Investigators Licence?

Please apply via Seek OR email your resume and cover letter to *******@vendormanagementaustralia.com.au