Intake Officer - Care Finder

COTA Tasmania (Council on the Ageing) has been the voice of older Tasmanians for 60 years. COTA Tasmania is a well-respected peak not-for-profit organisation representing the interests of older Tasmanians through systemic advocacy and community engagement and consultation. COTA Tasmania’s vision is that ageing in Australia is a time of possibility, opportunity, and influence.

 Vacancy in our Care Finder team: Intake Officer

Care Finder is a Commonwealth Government funded program commissioned by Primary Health Tasmania. It aims to connect and engage older people who experience difficulty accessing aged care services. Care Finders provide one-on-one support for older Tasmanians to interact with My Aged Care and access aged care services and other supports in the community. Care Finders are based in each of Tasmania’s three major regions.

COTA Tasmania has been contracted as one of four providers of Care Finder services in Tasmania.

Due to internal staff movements, COTA Tasmania’s Care Finder service is recruiting for an Intake Officer in our Hobart office. The Intake Officer will be a warm and engaging first point of contact and plays an important role connecting and triaging enquiries and referrals for older people accessing the Care Finder program.

If you have knowledge and experience of the aged care system; enjoy supporting others; can explain complex systems in a clear way for older Tasmanians; and want to work in a small (but organised and fun!) team, this could be your new role for 2024.

Essential requirements

1. Commitment to the mission and values of COTA Tasmania.
2. Relevant tertiary qualifications and/or relevant experience in client-focused positions within health or community services.
3. Understanding of the operations of the aged care system including aged care assessments.
4. Demonstrated experience in delivering customer service to older people from diverse backgrounds and special needs groups.
5. Knowledge of the aged care and related sectors and networks in Tasmania.
6. Highly developed oral, written, interpersonal communication and problem-solving skills.
7. Empathetic approach, commitment to person-centred practice, and the ability to quickly build trust and rapport with a diverse range of clients.
8. Highly developed organisational and time management skills together with an ability to work as part of a small team.
9. Demonstrated success in achieving KPIs.
10. High proficiency in information technology skills including experience with Office365 and contemporary CRM and data reporting software.
11. Knowledge of Workplace Health & Safety requirements and risk management planning.
12. Current driver’s licence, National Police Check clearance, and Working with Vulnerable People (employment) registration.
13. Willingness to work and behave at all times in ways consistent with COTA Tasmania’s policies and procedures.

Desirable

1. Knowledge of the issues and opportunities facing older Tasmanians.
2. Not for profit or community sector experience.
3. Training in Mental Health First Aid and trauma-informed service delivery.

How to apply

Submit your application for the role by lodging:

1.  Letter (1-3 pages) outlining your suitability for the role and how you meet the essential requirements, as set out above.
2.  Copy of your current resumé / CV.
3.  Contact details for two professional referees. 

Applicants who do not include all of these components will not be considered.

Applications close 5 pm, 11th March 2024.

Applications will be reviewed as they are received, and interviews may take place during the advertising period.

Position Description

A copy of the full Position Description is available on our website (see www.cotatas.org.au/about-us/careers/) or you can request one by emailing *******@cotatas.org.au

Questions

If you have questions about the position or application process, please contact Emma-Jean Jatan, Care Finder - Team Leader at **********@cotatas.org.au