Administrative Officer - Central Intake And Referral Service (Triage) (528069)

The role:

• Oversee the day-to-day administrative operations of all Central Intake and Referral Service resources to optimise overall business processes and outcomes.
• Operate as the central point of contact for people to speak to someone about mental health issues and receive information and advice about mental health and alcohol and other drug use.
• Recognise individuals in need of further information and/or support by assisting clinicians in conducting a needs assessment using the Initial Assessment and Referral Decisional Support Tool (IAR-DST), and determining appropriate care providers.
• Assist those requiring more information or support by identifying appropriate services, and aiding clinicians to undertake an assessment of needs using the Initial Assessment and Referral Decisional Support Tool (IAR-DST).
• Ensure sensitive and confidential handling of all contacts and that information is provided to the correct staff member in a timely manner.
• Provides high level administrative support and undertake clerical duties as required by senior staff specific to the initial assessment and Referral function of the Central Intake and Referral Service.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The team:

• Manages the National 1800 Head to Health Phone Service for Tasmanian callers, along with connecting Tasmanian GP referrals into mental health support services provided in public, private and community settings.
• Is comprised of clinical and non-clinical staff, providing navigation support for Tasmanians into Mental Health and Alcohol and Other Drug services
• Works collaboratively with a wide range of services to ensure individuals are guided to the most appropriate support in a timely manner.

Details of Appointment

Multiple fixed term, full time, day worker positions working 76 hours per fortnight, commencing from as soon as possible until 30th June 2026.

*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $71,661 to $77,455 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Eligibility:

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

1. crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty

1. Identification check
2. Disciplinary action in previous employment check.

How to Apply

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• 528069 Administrative Officer - CI&RS Band 3 (July 2023) CSU.pdf
• 528069 Administrative Officer - CI&RS Band 3 (July 2023) CSU.docx

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

For more information (Contact Officer)

Anita Dahlenburg

Project Manager - Central Intake and Referral Service
Phone: (03) 6165 8562
E-mail: anita.dahlenburg@health.tas.gov.au

Important information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.