Intelligence And Analysis & Business Engagement Officers - Multiple Positions

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The Intelligence and Analysis (I&A) section of the Aged Care Quality and Safety Commission has several opportunities available at the APS5 and APS6 level for data professionals with demonstrated data and Analysis experience along strong communication and stakeholder engagement skills.

The I&A function provides the Commission with the data, information and intelligence it needs to effectively and efficiently deliver, assess and tailor regulatory operations to protect the safety, health and wellbeing of aged care consumers. 

The positions available are - 

• Senior Intelligence Analyst (APS6)
• Senior Business Engagement Officer (APS6)
• Senior Information Officer (APS6)
• Information Officer (APS5)

Position Duties

Senior Intelligence Analyst

• Coordinate, manage, and perform collection planning and collation of information (including interrogating databases), analysis and interpretation of information, data, and intelligence, and successful presentation and communication of this to meet the intelligence needs of the business.
• Guide, task, and mentor Intelligence Analysts and other specialists within the team.
• Lead stakeholder and source engagement and coordination to determine organisational intelligence needs, delivery of Intelligence and Analysis products, and identification of new intelligence needs.
• Applying research, analytical and strategic thinking to produce risk and intelligence briefs.
• Assist in developing and maturing the Commission’s regulatory risk assessment and management processes.
• Support and contribute to other publications, analytical reports, and projects undertaken by the team or group.

Senior Business Engagement Officer

• Provide a high quality first point of contact customer service to stakeholders regarding data, information, reporting and intelligence.
• Monitor, triage, and support requests within the queue, including escalation of complex issues to be able to provide timely resolution.
• Liaise across the I&A team and relevant business areas in investigating and resolving issues and fulfilling requests.
• Provide accurate and specialised advice including analysis of trends and issues, anticipating problems, and contributing to issues management.
• Manage expectations regarding resolution times.
• Coordinate the maintenance of relevant support documentation and knowledge.

Senior Information Officer

• Engage with and coordinate key stakeholders to develop and deliver key data products and services, to meet the needs of the diverse functions across the Commission.
• Manage projects and deliverables through to completion within deadlines, while setting priorities, maintaining team cohesion, and ensuring quality of outputs for the work area.
• Drive initiatives to progressively improve data and intelligence products/processes and identify/develop new products.
• Provide accurate and specialised advice including anticipating problems and contributing to issues management.
• Contribute to publications, analytical reports, data collection and support the projects undertaken by the business area.
• Coordinate data requests and contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.
• Data modelling, transformation, and quality assurance of diverse data sets.

Information Officer 

• Undertake the collection, analysis, and interpretation of data, including from multiple data sources.  
• Draft letters, reports, and briefings, prepare presentations and clearly communicate analysis or findings to a range of audiences.  
• Stakeholder engagement and coordination to deliver information, intelligence, and Analysis products.  
• Identify and develop new products to suit the needs of business areas. 
• Interpret and provide data and information to facilitate publications, executive reports, Ministerial briefs, and research projects produced or undertaken by the Commission.
• Apply research, analytical and problem solving to produce risk and intelligence briefs.

Position Eligibility Requirements

Key capabilities for each position

Senior Intelligence Analyst

• Experience in engaging with stakeholders in relation to difficult and/or sensitive issues.
• Excellent research, conceptual thinking, analytical and problem-solving skills, including the ability to understand and clearly communicate complex analytical findings.
• Excellent organisational skills and the capability to self-manage multiple competing priorities while working to tight deadlines.
• Excellent written and oral communication skills, proof reading and editing with attention to detail and quality work.
• Flexibility to work both independently and productively as part of a small geographically dispersed team.
• Strong data literacy and reporting skills, including high level excel and numeracy skills.

Senior Business Engagement Officer

• Demonstrated analytical skills including the ability to interpret and synthesise information from a range of sources. 
• Excellent written and oral communication skills, proof reading and editing with attention to detail and quality work.
• Flexibility to work both independently and productively as part of a small geographically dispersed team.
• Experience working with competing priorities to effectively manage and prioritise workload to deliver agreed outcomes.  
• Demonstrated ability to engage with a range of stakeholders in a strategic way to achieve mutually beneficial outcomes. 
• Ability to identify opportunities for continuous improvement to achieve quality outcomes

Senior Information Officer

• Demonstrated analytical skills including the ability to interpret and synthesise information from a range of sources. 
• Good organisational and problem-solving skills and ability to adapt to evolving work priorities. 
• Ability to work both independently and productively as part of a team, and to meet deadlines.
• Excellent written and oral communication skills, proof reading and editing with attention to detail and quality work.
• Flexibility to work both independently and productively as part of a small geographically dispersed team.
• Strong data literacy and reporting skills, including high level Excel and numeracy skills.

Information Officer

• Strong data literacy and reporting skills, including high level Excel and numeracy skills, and the ability to use analytical tools.
• Demonstrated stakeholder engagement skills.
• Strong written communication skills, including attention to detail and the ability to confidently communicate complex information.  
• Strong research, conceptual thinking, analytical and problem-solving skills, including the ability to understand and clearly communicate findings.
• Strong organisational skills and the ability to manage multiple competing priorities while working to tight deadlines. Flexibility to work both independently and productively as part of a small geographically

Position Notes

Salary offered will be per annum depending on skills and experience.

APS5 $78,854 – $86,359

APS6 $89,394 and $100,849

In addition, 15.4% superannuation will be paid.

*Note; these figures do not include the newly agreed APS Enterprise Agreement bargaining pay offer. 

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application, please provide a summary of your experience referring to the Integrated Leadership System (ILS) and position requirements outlined. Please restrict your response to no more than 800 words and include examples.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up a maximum of two years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1.     Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the roles including the position descriptions and application process will be located here.

2.     Click on the ‘Apply Now’ and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your online application.

3.     In the online application you will be required to complete a response (max 800 words).

4.     Attach your Resume. Cover letter is optional

5.     Click ‘Apply Now’ when you are ready to submit your application.

Please submit your online application by 11:59pm (AEST) on Wednesday 27 March 2024.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the role(s) can be directed to Carlee Browne emailing *************@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.