AddressHollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together".
Your TeamThe Home Claims team pride ourselves on helping our customers when they need it most. To ensure that we meet this important challenge, everyone takes accountability and works together as a team. We strive to keep the customer at the centre of everything we do and be responsive, reliable and follow through on our promises.
The Operations department is known as the heart of Hollard. The team’s culture revolves around working collaboratively to achieve the best outcomes for our customers. They support one another, ensuring the next person is set up for success. The team moves at speed without compromising quality, they take accountability for their actions and are solutions focused.
Your duties & responsibilitiesReporting to the Assessing Team Manager, the Internal Assessor will support our customers by ensuring the effective and efficient resolution of Home Claims in line with relevant Hollard policy and procedure obligations, and relevant industry and statutory arrangements and requirements:
- Receive and undertake assessments allocated by the Assessing Team Manager across a delegated region. Interstate travel, and travel outside of the delegated region may be required from time-to-time.
- Inspect damaged property and complete assessment reports.
- Proactively contribute to the management of the customer experience
- Determine policy entitlements and accurately advising the policy holder of entitlements and effects on policy.
- Obtain and negotiate repairer quotes as required and authorising repairs based on best quote.
- Inform customers about how their loss will be managed, and provide effective claims management and settlement services, through direct and indirect customer contact.
- Must have minimum of 2 years Home Claims or Assessing experience
- Strong knowledge of Claims & Service discipline, practices and products
- Good Ability to interpret company policies, guidelines and procedures.
- Diploma of Loss Adjusting or working towards.
- Experience and confidence in face-to-face customer service.
- High level verbal and written communication skills is required
- Sound judgement and decision-making skills.
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
- professional and technical development opportunities
- paid parental and partner leave
- additional leave options, including 5 well-being days each year
- generous employee insurance discounts
- novated lease options
- corporate employee discounts from various retailers
- Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
Even if you don’t meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information
