Internal Sales And Customer Service Representative

INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE

Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.

We have an opportunity for an Internal Sales & Customer Service Representative to join our dynamic team based at our head office site in Yatala, Qld. You will be passionate about providing a quality Customer Service experience and be able to demonstrate superior skills in multitasking for this fast-paced environment. To be successful in the role you will be an enthusiastic administration professional with a keen interest in sales who is willing to learn all aspects of our manufacturing business.

 You will be responsible for:

• Efficiently & effectively processing Internal Sales orders
• Dealing with walk in customers and over the counter sales

• Liaise effectively and professionally with team members from planning, production, and despatch, to ensure sales orders are fulfilled accurately and on time
• Develop and maintain up to date knowledge of Digga’s product range
• Support customer end to end administrative requirements
• Develop and support effective relationships with dealers and Customers
• Assist the sales team and dealers on all orders, stock, and delivery status
• Creating a memorable customer experience – ensuring all orders are followed through from point of sale, through departments to ensure the product is delivered in full in a timely manner

To be successful for this role you will have:

• Experience in a similar Customer Service role or knowledge of sales practices highly regarded
• Intermediate knowledge of Microsoft office
• Excellent communication and interpersonal skills
• Confident and outgoing nature with a professional attitude
• Highly motivated, and ability to work autonomously
• Reliability and strong work ethic required
• Good organizational and planning skills
• Demonstrated desire to work in a Customer Service environment going above and beyond to satisfy the customer
• Must demonstrate the desire to perform in a professional manner as a team member as well as to give inputs on activities that will help complete project assignments in a timely and efficient manner
• Experience with ERP or CRM an advantage

Whilst not essential, experience working within a manufacturing/trade environment or knowledge or passion for earthmoving equipment and attachments will be highly regarded.

If you are a team player who has a passion for Sales and creating memorable customer experiences looking to be part of an innovative organisation who values its people and supports career progression, then apply now.