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Pacific Hoseflex has an immediate start opportunity for an Internal Sales - Customer Service to join our well-established company.
About Us
Pacific Hoseflex is a leading provider of engineering fluid transfer products. Through trusted relationships we work closely with our clients to design and build assemblies, expansion joints, fittings, piping systems and couplings for all applications. Australian owned and operated a progressive business with advanced digital systems.
Pacific Hoseflex is recognized as an industry leader in engineering fluid transfer products. Pacific Hoseflex is a third generation Australian owned and operated business. We supply hoses to the CS Gas companies here in Queensland, as well as Space, Defence, Food and Beverage and many companies around the world.
We are a Digitalised business that invests back into technology and have 3 CNC computerised laths, 4 manual lathes, 6 welding bay facilities, digital crimpers for making PTFE hose, rubber hoses, code hoses, we have a dedicated in-house pressure testing department with the capabilities of producing pressure graphs and certificates.
The Opportunity
We are looking for an Internal Sales - Customer Service to join our Sales team at our Burleigh Heads Branch.
This is a full time position at Burleigh Heads on the sunny Gold Coast.
How You’ll Make a Difference
Working closely with the Sales Team, your main responsibilities will include but are not limited to:
- Answering inbound calls and general enquiries whilst ensuring that customers receive courteous and efficient service at all times
- Manage the Sales email inbox
- Completing core tasks for the day-to-day operations of the Sales team
- Entering customer quotes, transforming quotes and entering orders
- Completing customer invoicing
- Providing administrative support to the Sales team as required
- Liaise with customers regarding order information such as delivery dates, installation dates, stock holdings and back orders
- Resolve Customer Service issues in conjunction with the Sales team
About You
As the successful candidate, you will have:
- Experience within a self-managed Sales team or an administration environment
- Highly developed customer contact relationship building skills
- Proven experience in phone, internet and email sales
- Strong Computer Skills
- Reliable transport and driver’s licence
- Strong literacy and numeracy skills
- Ability to use a sales and stock management software platforms
- Ability to deal with growth and change
Desirable:
- Previous experience in the hydraulic and industrial hose industry would be highly desirable
What You’ll Bring
A positive attitude and a willingness to go above and beyond
An understanding that we all Work Safe to Go Home Safe
A willingness to be a Team player
Perks of working at Pacific Hoseflex
Competitive salary (negotiable based on experience)
Permanent Position
Positive workplace culture
Highly supportive, team-oriented business
Community-based team
Free on-site parking
Regular social events
Annual Christmas Party (partners included)
Two weeks shut down period over Christmas holidays
You must be willing to complete a pre-employment Alcohol and Other Drugs screening prior to commencement.
To express your interest please submit your resume by hitting the ‘Apply Now’ button below.
We can't wait to hear from you!
