Internal Sales & Technical Support

Internal Sales & Technical Support is responsible for providing an outstanding level of service to national customers and external sales representatives in NSW. This includes answering telephone calls and queries, providing advice and completing sales transactions to be dispatched via the warehouse.

Key Responsibilities

• Answer incoming telephone calls to the branch in a prompt and courteous manner.
• Deal with customer inquiries courteously and efficiently both by telephone and face to face.
• Seek assistance from others where you cannot fully answer a customer's inquiry.
• Use product knowledge to answer customer queries or to respond to customer needs.
• Record and report customer inquiries and associated action in accordance with company procedures.
• Deal with customer complaints promptly and effectively. Involve other personnel at the branch or national level where appropriate.
• Ensure the customer and appropriate sales consultant is informed if there are any discrepancies in terms of delivery date.
• Handle customer service enquiries and liaise with the appropriate branch and/or staff to get these resolved.
• Assist in the preparation of quotations and proposals.
• Achieve and maintain business target KPI's.

Skills and Competencies Required

• Customer service & Results orientation
• Teamwork and co-operation, Flexibility
• Attention to detail, Computer literate
• Numerical skills to accurately count, receive and issue stock
• Initiative and work application, Professional approach
• High level of verbal communication

About the company:

Phoenix Contact is a global success story, a market leader and innovator in the field of electrical engineering. A manufacturer of products and solutions for all aspects of electrical engineering and automation with an annual turnover of two billion Euros. Combine these aspects with an Australian business that is experiencing well above industry average growth and it's an exciting time to become a part of the team.

Why Join the Phoenix Contact Team?

• Competitive salary
• Recognition programs and incentives
• On the job training and ongoing professional development
• Employee Assistance Program (EAP)

If you have the experience and abilities listed above, are seeking to join a global industry leader with a reputation for growth, quality engineered products then this is the position for you.