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Form of workAbout Us
Sewer Equipment Company (Aust.) – SECA is an Australian owned family business.
Established in 1967 the company is recognised as Australia’s leading supplier of equipment for the cleaning, testing, inspection and rehabilitation of pipes, sewers, and drains.
We represent the future of pipeline technology, and our experienced team will identify the right equipment for our customers.
Our values are important to the SECA family and form part of everyday life:
- Our customers come first
- Everyone matters
- We are all responsible to ensure our workplace is a safe working environment
- We show an eagerness and desire to learn
- We embrace change
- We take responsibility (ownership) and strive to do our best
About the Opportunity
At the heart of it, this role is all about the customer experience.
The Sales Support Coordinator position partners with the field Sales Representative in delighting our customers, providing outstanding customer service, identifying growth opportunities and managing the end to end order management process.
Some of the responsibilities include but not limited to:
- Answer incoming sales calls promptly
- Provide exceptional internal customer service support and work closely with the team to achieve excellent results
- Proactively build relationships with customers and carry out regular customer care calls to maintain positive customer relationships
- Assist in scheduling customer visits for sales reps
- Assist the ongoing improvement of all aspects of SECA’s Sales Process
- Maintain the company’s Customer Relationship Management (CRM) system
- Promptly attend to customer requests and complaints and own the issue through to resolution
- Role model company values and apply sound judgement to ensure a positive customer experience
- Additional ad hoc duties as required, including exporting shipments and stocktake.
About You
This is a fantastic opportunity to work with a friendly and supportive sales team. The ideal person is motivated by providing the ultimate customer experience, partnering with customers to improve their productivity - offering technical advisory, support and solutions.
The team is growing and we are looking for people who are interested in contributing new ideas, improving process and really being part of something awesome.
It is a desk bound role based in our Chipping Norton office so no travel is required.
The ideal candidate will possess:
- Experience working in an internal customer service role
- Experience working in a sales environment generating revenue and achieving targets,
- Experience with Hubspot or similar CRM is advantageous
- Experience in Microsoft products particularly Outlook, Excel and PowerPoint
- Strong attention to detail with demonstrated coordination, priority and time management skills
- A positive can-do attitude
What We Offer
- Career progression across the business
- Training, development and coaching support
- Immerse yourself in industry conferences, expos and other exciting external events
- Opportunity to learn about state of the art pipeline solutions and robotics.
If you have read the job advert above and feel genuinely excited by the opportunity to join a dynamic industry and want to become part of the SECA family, apply now!
