AddressWesco Anixter have an outstanding career opportunity for a highly motivated and hands-on Internal Technical Sales supporting our warehouse. This role is based from our Dudley Park branch.
About the Role
In this role of Internal Technical Sales, you will become the first point of contact for the branch, and autonomously manage the busy Trade Counter for all technical queries and assistance. You will maintain a high level of customer service by building customer rapport, and ensuring all phone, counter and email enquiries are handled efficiently. Overall, you will contribute to the back-end functioning of the branch and assist with inventory control and customer returns with your technical competence.
As you progress in the role and develop your product knowledge, you will conduct customer demonstrations and provide technical insight into products to assist with the sales process.
Duties & Responsibilities
The Technical Sales Specialist contributes to the success of the branch by providing Technical Sales assistance and solution design for our customers. Reporting directly to the SA State Manager, you will be responsible for:
- In this role you will initiate, establish, and build strong customer relationships, retention, and loyalty
- Serve a variety of markets by suggesting and delivering the suitable technical product solutions
- Actively participate and develop new accounts, generate sales quotes, and handle customer inquiries to help service customers and grow business.
- Provide superior customer service by delivering products and services to meet or exceed customer expectations.
- Actively engage CSD colleagues and resources regularly to provide a complete customer solution in order to capitalize on opportunities.
- Work effectively with others in a team-based environment to accomplish organisational goals and to identify and resolve problems.
- Being the first point of contact for the branch, including serving customers over the Trade Counter
- Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
- Learning and continually developing product knowledge for CSD's range of access control, security systems and CCTV surveillance
- Assisting with branch operations, administration and general ad-hoc
What we offer
- Competitive salary
- Exceptional training and on-going career development programs to support your growth through online training courses, education partnership program and other learning and development resources
- Opportunities for career growth and stability with a Fortune 200® company
- Friendly, employee focused organisation with a great work environment
- Be part of a diverse global workforce that rewards initiative and innovative ideas
What we are looking for
We pride in providing superior customer service through our professional and specialist sales and technical teams, and our most valued asset are our people.
This role would suit a security technician, technical support agent, Technical Sales person or security sales person who is looking for a career change by joining a global leader in security technology.
To be considered for this role you will be able to demonstrate:
- Technical acumen with security, access control and IP video products
- Understanding of IT infrastructures
- The ability to competently demonstrate technical solutions
- Excellent communication skills, both written and verbal
- Customer relationship building
- Analysis of accounts to capitalise on cross selling and up selling opportunities
- Generating and communicating solutions
How to apply
If you have the outstanding talent and skills we are looking for, then click “Apply Now”
All applications will be held in strictest confidence. We thank you for your interest and advise that only short-listed applicants will be contacted.
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