Address PRIMARY DETAIL
• Collaborative, friendly and supportive team environment• Excellent employee benefits, including 17% employer superannuation• Vibrant University campus close to public transport
THE ROLE
We are looking for an enthusiastic team member who is passionate about student support, customer service and higher education sector. As our International Student Experience Officer, you will be responsible for creating an environment that is inclusive, vibrant, and supportive of our International Students to help them join the wider Faculty of Science and Engineering community. You will be creative, innovative and open to student feedback as you seek new ways to enhance the Student Experience and create opportunities for student engagement in increasing International Students. Your excellent communication skills will help foster positive relationships with students from all backgrounds.
Reporting to the Student Experience Manager, you will:
Develop and coordinate the implementation of communication strategies to promote key Student Experience initiatives and events with a key focus on International students;
Coordinate student programs for example, Unit Representatives, Peer Assisted Study Sessions, and Student Ambassadors;
Resolve queries and provide advice to staff and students regarding the Student Success programs and other student services within the University;
Collect, review and evaluate data and reports from multiple sources to identify and continually improve the Student Experience in increasing International students;
Coordinate and maintain records and constructive relationships with Macquarie University Alumni;
Provide administrative support, study skills, course planning, wellbeing sessions and orientation to International Students;
Scope, plan, manage and evaluate the implementation of targeted outreach projects, initiatives and events aimed at raising the Faculty’s profile and experience of student cohorts.
About Us
The Faculty of Science and Engineering is a young and dynamic faculty driven by the spirit of discovery. Here we nurture the next generation of science and technology innovators. From a handful of students on the University’s first day, the Faculty now serves over 9000 students across all our courses.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 59 years ago, we have aspired to be a different type of university. Over the years, we’ve grown to become the centre of a vibrant local and global community. Connect with us today.
To Apply
To be considered for this position, please apply online by submitting your cv and a separate cover letter (2-page maximum) that demonstrates how you meet the following selection criteria:
Essential:
A degree in a relevant area such as marketing or communications and / or relevant experience preferably in the higher education sector
Substantial relevant administrative experience at an appropriate level
Understanding of key legislation, policies, and procedures relevant to International Students
Understanding of the challenges faced by students participating in alternative pathways to tertiary education, including the complex nature of the International Student Experience.
Ability to work collaboratively across teams to achieve shared objectives
Strong focus on delivering an exceptional Student Experience and customer service
Highly developed written and verbal communication skills
Highly developed organisational skills and demonstrated ability to meet deadlines
Salary Package: $93,017 - $102,676 (HEW 6) p.a. plus 17% employer's superannuation and annual leave loading.
Appointment Type: Full-time, continuing.
Enquiries: Lizzy Clarkson, Student Experience Manager at **************@mq.edu.au.
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:01/04/2024 11:59 PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.
