Investigation Governance Manager

Manager - Investigation Governance

• Permanent full-time role
• Hybrid Working Model - Currently 3 days in the office
• Challenging and complex role

This role sits within the Group Investigations, Enterprise Compliance, Risk Team and reports into the Head of Group Investigations.

As a Manager within Investigation Governance, you will work with the Senior Manager Investigation Governance and the broader Investigation Team to ensure high quality standards on internal investigations and adherence to legislative requirements. The role will also involve delivering continuous improvements through quality assurance reviews, conducting tactical investigation reviews and the co-ordination of training to the team.

What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

Your responsibilities will include but not limited to:

• Monthly reviews of investigations to ensure investigations are conducted and documented in line with the Groups requirements.
• Embed best practice investigation controls, documentation, and delivery.
• Participate in Investigation CSA's and identify control deficiencies (including through testing) in all GI investigations.
• Actively escalate and remediate investigation control gaps and support resolution and process design to ensure gaps are addressed and risks mitigated.
• Analyse data captured in the Whistleblower communication application and the Case Management System to ensure it meets the Quality Assurance requirements.
• Distil underlying thematic root causes of investigation methodology weaknesses.
• Provide insights, drive resolution efforts, and proactively scan for continuous process improvements.
• Implement in collaboration with Senior Manager Investigation Governance, RAS metrics and ensure metrics remain within appetite.
• Manage risk as it pertains to inadequate change management or inaccurate reporting processes.

• 5+ years of experience in investigations.
• Knowledge of Whistleblower Legislation, ABC/AML/CTF Obligations and the Privacy Act.
• Qualification in Financial Crime or Investigations.
• Demonstrated analytical experience, skills and techniques.
• Demonstrated experience managing Quality Assurance and driving change through constructive review of QA results.
• Demonstrated ability to work autonomously and as part of a team, liaising with all levels of the Business and our customers.
• Extensive knowledge of Microsoft Office - must be proficient in the use of Excel, Power Point, Microsoft Lists, SharePoint and MS Teams.
• Sound experience in data analysis and proficient in business writing.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits.

How do I Apply?

Start here. Select the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!