It Assistant - 4 Week Contract - Immediate Start

Smile Solutions, "Melbourne's Home of Dentistry"™, is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD. Australia's largest and most commended dental practice. 

The Opportunity

A fantastic opportunity has arisen for an IT Assistant to join an energetic and supportive corporate team on a fixed term basis. Reporting to the Facilities Manager and the Senior IT Specialist, you will assist in the daily operation and maintenance of the organization’s IT infrastructure. The position is available for Immediate Start is available for 4 to 6 weeks.

The Role

As the IT Assistant, you will be responsible for but not limited to the following duties; 

• Troubleshoot and resolve predominantly Level 1 & 2 support issues face-to-face, over the phone and using remote support applications
• Install, configure, support, back-up and maintain the organisation's computer hardware, software, servers, networks, printers, and IT peripherals.
• Ensure jobs in the Helpdesk system are prioritised and actioned whilst maintaining accurate notes on status, resolutions, and escalations
• Facilitate user onboarding and offboarding from an IT perspective.

Required Skills

• Experience with Windows 10 Desktop Environments
• Experience with G-Suite & Microsoft (Office) 365
• Basic Computer Hardware Knowledge – PCs, Laptops, Printers, etc.
• Working knowledge of general computing and networking concepts as well as an active interest in developing – Windows Operating Systems (Windows 10 client OS, Active Directory, Office365, OSI/ITIL model)

 About You

• Bachelor's Degree in Computer Science or related field or a Strong IT base understanding - qualifications in IT are beneficial but not essential.
• Has a high standard of written and verbal communication
• An outgoing personality with a customer service mindset. You’re always happy to help someone, you’re patient, tolerant and have an ability to prioritise and multi task
• Self-motivated team player with the ability to work calmly under pressure, meet tight deadlines and see tasks through to completion with minimal supervision
• A can-do attitude and the ability to think outside the box when solving complex problems 

 Benefits

• Gain wide-ranging experiences across multiple technologies, tools, and platforms.
• Accelerate your technical skills and expertise by working with a wide variety of technologies across systems and networks.
• Work as part of an expert, dynamic and collaborative team.

Please note that due to a high volume of applications only candidates successful to interview will be directly contacted.