AddressOne of our government clients is currently looking for an On-site IT Support to join their team. The ideal candidate will provide second-level support for the client systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.
Roles and Responsibilities:
- Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly and meaningfully.
- Documenting processes and initiatives to enable effective IT operations.
- Actively participating in project activities, national rollouts, offsite support, major initiatives, etc.
- Actioning the team's ticket queues and subsequent resolution actions.
- Maintaining, updating, and supporting mobile end-user devices, including Microsoft Surface laptops, iPads, and iPhones.
- Undertake additional responsibilities or tasks as required.
- Proven experience in a technical support role, supporting large numbers of users nationally.
- Ability to effectively utilise Ivanti or similar IT Service Management tools.
- Exposure to and use of Microsoft Active Directory.
- Ability to approach technical issues in a logical and appropiate manner.
- Demonstrate quality written and oral communication and excellent stakeholder relationship management skills.
- Experience supporting operating environments such as Active Directory, Win10/11 laptops and workstations, M365, Azure Virtual Desktops and iOS.
- Experience in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.
For more information or for a confidential discussion, please contact Fatuma Mmbaga on 02 9250 8*** or alternatively please APPLY NOW for consideration of this role.
