It Desktop Support Analyst

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.   

Due to an internal promotion, Rabobank’s IT Workplace Technical Services team has an opening for an IT Desktop Support Analyst in our Sydney office.   You will bring your proven IT Desktop Support experience to hit the ground running providing advice and guidance on all IT related matters for Rabobank staff in Australia and New Zealand and liaise with service desks in other Rabobank regions.  

The Workplace Support team work rotating shifts during operating hours (Monday to Friday 06:30-18:30 AEST).  The IT Desktop Support Analyst works in the office when scheduled while still accommodating hybrid working from home.  From time to time, the role requires working outside of normal office hours and public holidays. 

What will keep you busy:

• Provide technical telephone, in-person and remote assistance support for end user devices, Standard Operating Environment and applications. 
• Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities and conforms to Rabobank Standards and Policies. 
• Update and maintain the Asset Management and CMDB system to ensure data integrity. 
• Assume ownership of user queries and co-ordinate escalation of calls to second-line and third-line support. 
• Ensure business targets are delivered within agreed SLAs. 
• Collate statistical information for weekly and monthly reports. 
• Maintain Workplace Support documentation and Knowledgebase. 
• Maintain and Support the Mobile Device Management system. 
• Assist with projects as required. 

What you will bring to the role:

• 3 years + demonstrated experience in a Technical Service Desk / Desktop Support role 
• Team player with a passion for IT and helping people 
• Knowledge in PC hardware support, configuration and troubleshooting 
• Knowledge in Microsoft System Centre Configuration Manager (SCCM) 
• Technical qualifications in Microsoft technologies 
• Self-reliant in managing own work queues and setting priorities in the resolution of problems 
• Excellent written and verbal communication skills 
• Ability to communicate clearly at all levels 
• Customer focus and desire for personal improvement 

What we're proud to offer you:

Rabo@Anywhere is our hybrid way of working at Rabobank and for Australia, that means we have a blend of time working between the office and home. 

Wellbeing leave. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.

If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.

Applicants must hold valid work rights for this role.

Making numbers come alive with storytelling